Business Analyst — Customer Experience & Flow Insights
Sydney Water
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Benefits offered by this job
Job summary
Sydney Water is seeking a proactive Business Analyst to support the Flow initiative, focusing on data analysis, reporting and continuous improvement across field operations. You will lead insights, monitor KPIs, manage system changes, and collaborate with stakeholders to optimise performance and deliver business value.
This permanent role offers hybrid work, development opportunities, and great benefits, with responsibilities spanning data quality, regulatory compliance, and cross-system
Qualifications
- Minimum 5 years' experience in a Business Analyst role.
- Strong understanding of relational databases and advanced SQL skills.
- Proficiency with SQL Developer, Oracle, Excel, Power BI, and SAP Business Objects.
- Excellent stakeholder engagement and communication skills.
Responsibilities
- Lead reporting, analysis and continuous improvement initiatives for Flow.
- Monitor system performance, KPIs and benefits realisation; address variances.
- Partner with stakeholders to enhance system performance and support change initiatives.
- Manage system enhancements, configuration changes, UAT, releases and onboarding of contracts.
- Conduct data quality investigations and audit large datasets.
- Deliver compliance and operational reporting and identify improvement opportunities.
- Use BI tools to extract, visualise and present insights.
- Integrate data across systems to support decision-making and business cases.
- Collaborate with Digital, vendors and business teams to implement improvements and meet regulatory requirements.
- Communicate performance outcomes, risks and recommendations through reports and engagement.
Skills
Tools
Job description
Sydney Water is seeking a proactive Business Analyst to support the Flow initiative, focusing on data analysis, reporting and continuous improvement across field operations. You will lead insights, monitor KPIs, manage system changes, and collaborate with stakeholders to optimise performance and deliver business value.
This permanent role offers hybrid work, development opportunities, and great benefits, with responsibilities spanning data quality, regulatory compliance, and cross-system
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