Customer Experience & Admin Specialist

Talent Acquisition Group; City of Lake Macquarie; On-site; AUD 50,000 - 65,000; Full time

Job summary

Talent Acquisition Group is hiring a Customer Service / Administration Officer for their client team in Morisset. The role focuses on handling customer enquiries over phone and email, and performing day-to-day admin tasks.

You will update records, enter data, and support across multiple computer systems while liaising with internal staff to resolve queries. A friendly and professional approach is essential.

Qualifications

• Strong communication skills with customers.
• Organisation and accuracy in data handling.
• Comfortable using several computer systems and apps.
• Preference given to prior customer service or admin experience.

Responsibilities

• Handle day-to-day customer enquiries via phone and email.
• Update information and maintain accurate records.
• Data entry and general administration tasks.
• Work across multiple computer systems.
• Support the wider team with admin requests and documentation.
• Liaise with internal staff to resolve queries.

Skills

Communication skills

Organised

Computer literacy

Data entry

Time management

Tools

MS Office Suite

CRM Software

Job description

Talent Acquisition Group is hiring a Customer Service / Administration Officer for their client team in Morisset. The role focuses on handling customer enquiries over phone and email, and performing day-to-day admin tasks.

You will update records, enter data, and support across multiple computer systems while liaising with internal staff to resolve queries. A friendly and professional approach is essential.