Customer Service/Admin

Talent Acquisition Group; City of Lake Macquarie; On-site; AUD 50,000 - 65,000; Full time

Job summary

Talent Acquisition Group is hiring a Customer Service / Administration Officer for their client team in Morisset. The role focuses on handling customer enquiries over phone and email, and performing day-to-day admin tasks.

You will update records, enter data, and support across multiple computer systems while liaising with internal staff to resolve queries. A friendly and professional approach is essential.

Qualifications

• Strong communication skills with customers.
• Organisation and accuracy in data handling.
• Comfortable using several computer systems and apps.
• Preference given to prior customer service or admin experience.

Responsibilities

• Handle day-to-day customer enquiries via phone and email.
• Update information and maintain accurate records.
• Data entry and general administration tasks.
• Work across multiple computer systems.
• Support the wider team with admin requests and documentation.
• Liaise with internal staff to resolve queries.

Skills

Communication skills

Organised

Computer literacy

Data entry

Time management

Tools

MS Office Suite

CRM Software

Job description

Are you confident communicating with customers, organised, and comfortable working across different computer systems? Talent Acquisition Group is currently seeking a Customer Service / Administration Officer to join our client’s team based in Morisset.

This is a great opportunity for someone who enjoys working with people, has strong communication skills and is confident learning and navigating different systems.

About the Role

Working as part of a busy and supportive team, you will assist with day-to-day customer enquiries and general administrative duties.

Your responsibilities may include:

• Communicating professionally with customers over the phone and via email
• Responding to customer enquiries in a friendly and timely manner
• Updating information and maintaining accurate records
• Data entry and general administration
• Working across multiple computer systems
• Assisting with emails, documentation and internal requests
• Liaising with internal team members to help resolve customer queries
• Supporting the wider team with general administrative tasks as required

About You

• Confident and professional when speaking with customers
• A strong written and verbal communicator
• Comfortable communicating via both phone and email
• Computer literate and confident learning new systems
• Accurate and organised with good attention to detail
• Reliable and able to manage competing prioritiesFriendly, approachable and professional
• Able to work well both independently and as part of a team

Previous experience in customer service, administration, reception, data entry or a similar office-based role would be highly regarded.

Pre-Employment Requirements

• National Police Check
• RACA training
• Dangerous Goods Awareness training