Customer Engineer

NCR Voyix; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tool of trade vehicle

Tools/Phone/Laptop

Ongoing training and development

Job summary

NCR Voyix is seeking a Field Service Technician to visit customer sites and provide onsite resolutions. You will diagnose, repair, and maintain POS and SCO hardware, while reporting activity and expenses. The role requires travel, autonomy, and strong communication with customers.

Responsibilities include reporting, asset tracking, and continuous training, with a non-standard shift and a company vehicle provided. Experience with electronics and electromechanical equipment is preferred.

Qualifications

• Strong communication skills for customer interactions.
• Willingness to travel across assignments.
• Ability to work autonomously and manage field tasks.

Responsibilities

• Diagnose and repair NCR Voyix SCO/POS hardware at customer sites.
• Perform preventive maintenance and component replacement as needed.
• Accurate reporting of calls, activities, and expenses.

Skills

Communication skills

Willing to travel

Autonomy

Attention to detail

Problem solving

Education

Electronics or IT related qualification

Tools

Windows OS navigation

Microsoft Office

Electro-mechanical repair

Job description

As one of our Field Service Technicians, each day will not look the same! Using your provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.

Reporting to your Territory Manager and as a key member of our Field Services team; you will undertake regular in-depth product training when you start with us, along with ongoing access to our global Technical Support Services. With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.

Key Areas of Responsibilities:

• Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customers
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
• Accurate and prompt reporting of calls and activity, as well as other reporting as required
• Tracking and reporting all expenses incurred in the delivery of services
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• Parts management and organisation
• Continuous training online and in classrooms
• Work autonomously in the field and office
• Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
• Some interstate travel may be required

Basic Qualifications:

• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support
• High level of mechanical/electrical aptitude

Preferred Qualifications:

• Electro-mechanical device repair and aptitude
• Previous experience in NCR or similar equipment is a plus
• Recognised qualification within the Electronics or IT Domain preferred

To be successful for this role, you must have:

• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally and be an excellent communicator
• Valid State Driver’s license
• Fully COVID vaccinated
• Experience with electromechanical equipment
• High attention to detail
• A valid Australian Permanent Residence or Citizenship
• Able to commence work within a 4 – 6 week period

What we offer:

• Competitive salary package
• Non-standard shift: Sunday-Thursday
• Ongoing training and development
• Tool of trade vehicle (with some personal use)
• Tools/Phone/Laptop

We encourage you to visit our website and other platforms to enhance your knowledge of the business that is NCR Voyix.