Customer Engagement Specialist

ANZ Banking Group Limited; Brisbane; On-site; AUD 80,000 - 120,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a role focused on connecting with a high volume of small business customers to identify lending opportunities and provide working capital solutions. The position is permanent and located at 17/111 Eagle Street, Brisbane QLD 4000, with full-time hours (40 per week).

You will actively pursue existing customer leads, deliver high-quality service, understand product applications, and work within a strong internal network to meet and

Qualifications

• Must be able to identify lending opportunities and provide working capital solutions.
• Experience in developing customer solutions by understanding needs and offering options.
• Ability to translate business requirements into feasible solutions.
• Strong planning and prioritisation to deliver customer/user needs and priorities.

Responsibilities

• Actively pursuing existing small business customer leads
• Providing high quality customer service and solutioning to a wide portfolio of small business customers
• Applying a broad understanding of product application
• Building and maintaining a strong internal network
• Meeting and exceeding performance targets
• Outbound leads-based calling to existing and new small business customers
• Referrals to specialist teams

Skills

Business Development

Customer Solutioning

Business Analysis

Planning and Prioritisation

Job description

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Department: National Business Centre

Division: Business & Private Bank

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The purpose of this role is to connect with a high volume of new and existing ANZ customers to identify lending opportunities and provide working capital solutions to help start, run and grow their business.

Role Type: Permanent
Role Location: 17/111 Eagle Street, Brisbane QLD 4000
Work Hours:Full Time (40 Hours/week)

What will your day look like?

This role is accountable for:

• Actively pursuing existing small business customer leads
• Providing high quality customer service and solutioning to a wide portfolio of small business customers
• Applying a broad understanding of product application
• Building and maintaining a strong internal network
• Meeting and exceeding performance targets
• Outbound leads-based calling to existing and new small business customers
• Referrals to specialist teams

What will you bring?

The ‘must have ’ knowledge, skills and experience (KSE) the role requires are:

• Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
• Business Analysis: Translating business requirements into solutions by understanding needs, feasibility and impact.
• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.