Customer Care Consultant

Blackwoods; Rockhampton Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team discount card for Kmart, Bunnings

One Pass subscription

Wesfarmers discounted offers

Company vehicle, laptop, and mobile

Employee Assistance Program

Refer-A-Friend up to $2,000

Free onsite parking

Job summary

Blackwoods is seeking a Customer Care Consultant to assist customers across Australia via our call centre. You will deliver timely, high‑quality service and help customers find the right solutions from our extensive product range while contributing to sales and upholding our Customer Promise.

You’ll identify future sales opportunities and support colleagues to drive a great customer experience. Background checks and safety commitments apply.

Qualifications

• Experience in customer service or call centre environments is preferred.
• Industrial supply/trade knowledge is an advantage.
• Strong communication and proactive problem solving are essential.

Responsibilities

• Handle sales, service and backorder enquiries, aiming for first‑call resolution.
• Build relationships with customers, Account Managers and internal teams.
• Use questioning techniques and systems to provide the best product and service solutions.
• Identify future sales or cross‑selling opportunities.
• Support team members and contribute to group projects.
• Seek ways to improve processes and create efficiencies.

Skills

Customer service

Call centre experience

Problem solving

Strong communication

Teamwork

Systems proficiency

Tools

Windows-based applications

Job description

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing:

• Manage sales, service and backorder enquiries, aiming for first‑call resolution
• Build strong relationships with customers, Account Managers and internal teams
• Use questioning techniques and systems to provide the best product and service solutions
• Identify future sales or cross‑selling opportunities
• Support team members and contribute to group projects
• Seek ways to improve processes and create efficiencies

What You’ll Bring:

• Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
• Strong communication skills and a proactive approach to problem‑solving
• Ability to work well in a team and foster positive relationships
• Comfortable working across multiple systems, including Windows-based applications and customer service platforms, in a fast‑paced environment
• Strong commercial acumen and ability to analyse and solve customer issues
• Excellent customer service skills, with the ability to create positive experiences and resolve enquiries effectively

What's In It For You:

• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• A supported, high‑impact role with an established customer base, clear growth potential, collaborative sales culture, and leadership that values your contribution
• Everything you need to succeed, including ongoing training and product development, plus tools of the trade such as a company vehicle, laptop, and mobile
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‑employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.