Customer Engagement Coordinator Support

DBG Health Pty; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

DBG Health is seeking a highly organised Customer Engagement Coordinator Support for a fixed-term contract from November 2026 to March 2027 to help plan APP2027 and related conferences.

You will work with the Customer Engagement Manager, Events Team and Commercial Team to coordinate logistics, timelines, and deliverables, ensuring events are delivered to a high standard while managing multiple priorities.

Qualifications

• Experience in event coordination or project support.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and stakeholder management across internal and external teams.
• Availability to travel to the Gold Coast for APP2027.

Responsibilities

• Assist with planning, coordination and delivery of APP2027 including registrations, accommodation, catering, meeting rooms and logistics.
• Coordinate event administration including invitations, RSVPs, guest lists and reporting.
• Assist with delivery of DBG Group and Medical/HCP conferences, coordinating materials and assets.
• Collaborate with venues, suppliers and agency partners for seamless execution.
• Support budget tracking, event reporting and post-event reviews.

Skills

Event coordination

Organization

Stakeholder management

Microsoft Office 365

Travel to APP2027

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

About DBG Health & Arrotex Pharmaceuticals:

DBG Health is a purpose-led healthcare group of more than 1,500 people, united by a commitment to being Defined by Good. We deliver accessible, high-quality health, wellness, and pharmaceutical solutions at scale. Our success is driven by strong customer partnerships, agility, and a culture that empowers people to solve complex challenges and deliver results in a regulated environment.

Arrotex Pharmaceuticals, part of DBG Health and headquartered in Melbourne, is Australia's largest diversified pharmaceutical provider, delivering affordable, reliable access to essential medicines. Together, DBG Health and Arrotex are driving growth through stronger alignment, new capabilities, modern systems, and leadership development, while maintaining an entrepreneurial, fast-paced culture.

Guided by our PACT values - Pioneering, Accountability, Collaboration, and Tenacity, we foster empowered decision-making, performance, and responsible risk-taking. Join a purpose-driven organisation where you can shape outcomes, grow your career, and make a meaningful impact.

About the Role

We are looking for a highly organised and proactive Customer Engagement Coordinator Support to join DBG Health on a fixed-term contract from November 2026 to March 2027.

Working closely with the Customer Engagement Manager, Events Team and broader Commercial Team, you will assist with the planning, coordination and execution of key customer engagement initiatives, with a primary focus on the planning and delivery of APP2027, alongside other DBG Group and Medical (HCP) conferences.

You will help coordinate event logistics, timelines, stakeholders and deliverables, working collaboratively with internal teams and external partners to ensure events are delivered smoothly and to a high standard. This is an ideal opportunity for someone who thrives in a fast-paced, event-focused environment and can confidently manage multiple priorities in the lead-up to major industry events.

Key Responsibilities

• Support the planning, coordination and delivery of APP2027, including registrations, accommodation, catering, meeting rooms and event logistics.
• Coordinate event administration including invitations, RSVPs, guest lists, reporting, invoices and documentation.
• Assist with the delivery of DBG Group and Medical/HCP conferences, coordinating materials, merchandise and event assets.
• Work closely with internal stakeholders, venues, suppliers and agency partners to ensure seamless event execution.
• Support budget tracking, event reporting and post-event reviews, while providing broader project support to the Customer Engagement Manager and Events Team.

Key Skills and Requirements

• Previous experience in event coordination, administration or project support, ideally coordinating events or projects of varying sizes.
• Strong organisational and multitasking skills, with the ability to manage competing priorities and deadlines in a fast-paced environment.
• Excellent communication and stakeholder management skills, with confidence working across internal and external teams.
• High attention to detail and proficiency in Microsoft Office 365, particularly Word, Excel, PowerPoint and Outlook.
• Qualifications or experience in Events, Marketing, Business or Project Management are highly regarded, with availability to travel to the Gold Coast for APP2027 required.

Application Process

As part of the recruitment process, there are several checks which may be conducted to assess suitability for a role, including police / criminal background checks. Arrotex does not discriminate based on the results of a Nationally Coordinated Criminal History Check. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.