Customer-Driven Sales Associate — Fast-Paced Retail & Growth

Otr Group; Townsville City; On-site; AUD 30,000 - 39,000; Full time

Job summary

Smoke Mart & Giftbox in Townsville is seeking a Sales Assistant who puts customers first and thrives in a busy, sale-driven environment. You’ll deliver friendly service, build rapport, and help create a fun, authentic shopping experience for every visitor.

You will maintain store standards, assist with merchandising, handle cash and EFTPOS, work toward budgets and KPIs, and follow WHS and security guidelines while providing high-quality service.

Qualifications

• Customer-first mentality with a passion for creating a fun, authentic shopping experience.

Responsibilities

• Providing high levels of customer service and building strong rapport
• Sound Cash Handling and Eftpos
• Learn and maintain solid product knowledge across all pillars of the business
• Maintain high level of store standards, assist with merchandising and presentation
• Work towards budgets, targets and KPI’s
• Assist with stock control and quality management
• Follow national legislation, WHS and security guidelines

Skills

Customer service

Cash handling

Product knowledge

Merchandising

KPIs

Stock control

WHS compliance

Job description

Smoke Mart & Giftbox in Townsville is seeking a Sales Assistant who puts customers first and thrives in a busy, sale-driven environment. You’ll deliver friendly service, build rapport, and help create a fun, authentic shopping experience for every visitor.

You will maintain store standards, assist with merchandising, handle cash and EFTPOS, work toward budgets and KPIs, and follow WHS and security guidelines while providing high-quality service.