Sales Assistant: Elevate Customer Experience & Hit Targets

Smokemart and GiftBox (SMGB); Cairns Regional; On-site; AUD 30,000 - 39,000; Full time

Job summary

Smokemart and GiftBox Cairns City is seeking a Sales Assistant to provide outstanding customer service in a fast-paced retail setting. You will handle cash and EFTPOS, build product knowledge, and contribute to store presentation and merchandising while meeting budgets and KPIs.

You will join a team focused on growth, equality, and a positive culture, with opportunities for ongoing development and customer-focused service across our tobacco and gifting range.

Qualifications

• Providing high levels of customer service and building strong rapport with customers.
• Sound cash handling and EFTPOS procedures.
• Learn and maintain solid product knowledge across all pillars of the business.
• Maintain high store standards, assist with merchandising and presentation.
• Work towards budgets, targets and KPIs.
• Assist with stock control and quality management.
• Follow national legislation, WHS and security guidelines.

Responsibilities

• Providing high levels of customer service and building strong rapport.
• Sound Cash Handling and EFTPOS.
• Learn and maintain solid product knowledge across all pillars of the business.
• Maintain high level of store standards, assist with merchandising and presentation.
• Work towards budgets, targets and KPI’s.
• Assist with stock control and quality management.
• Follow national legislation, WHS and security guidelines.

Skills

Customer service

Cash handling

Eftpos handling

Product knowledge

Store presentation

Budgets and KPIs

Stock control

WHS compliance

Security guidelines

Job description

Smokemart and GiftBox Cairns City is seeking a Sales Assistant to provide outstanding customer service in a fast-paced retail setting. You will handle cash and EFTPOS, build product knowledge, and contribute to store presentation and merchandising while meeting budgets and KPIs.

You will join a team focused on growth, equality, and a positive culture, with opportunities for ongoing development and customer-focused service across our tobacco and gifting range.