Customer-Driven Admin Officer (Flex Hours)

Muswellbrook Shire Council; Muswellbrook; On-site; AUD 68,000 - 72,000; Full time

Benefits offered by this job

Training & development

Flexi time

Fitness centre discount

EAP program

Job summary

Muswellbrook Shire Council is seeking an Administration Officer to deliver high‑level administrative support across the organisation, ensuring efficient business processes and excellent service delivery to internal and external customers.

You will handle frontline service, data management, reports and meeting administration, while contributing to continuous improvement and privacy compliance. This permanent, full‑time role offers flexible work arrangements and development opportunities.

Qualifications

• Certificate III Business Administration or equivalent.
• Advanced competence in Microsoft Office Software.
• Class C Drivers Licence.

Responsibilities

• Provide frontline customer service to the community and manage complaints, enquiries and service requests.
• Provide administrative support to staff including word processing, desktop publishing, data input and preparation of business documents.
• Maintain and ensure accuracy of systems, registers and databases.
• Compile data, prepare and distribute reports to meet statutory requirements.
• Provide administrative support for Council, Committee and other meetings (agendas, notices and minutes).
• Contribute to development, monitoring and continual improvement of processes and service delivery.
• Ensure privacy and confidentiality of records per legislation.
• Work autonomously and in teams to support marketing, business development and Strategy & Engagement projects.
• Assist with Customer Experience Officer duties as required.

Skills

Microsoft Office

Education

Certificate III Business Administration

Job description

Muswellbrook Shire Council is seeking an Administration Officer to deliver high‑level administrative support across the organisation, ensuring efficient business processes and excellent service delivery to internal and external customers.

You will handle frontline service, data management, reports and meeting administration, while contributing to continuous improvement and privacy compliance. This permanent, full‑time role offers flexible work arrangements and development opportunities.