Administration Officer

Muswellbrook-Shire-Council; Muswellbrook; On-site; AUD 68,000 - 72,000; Full time

Benefits offered by this job

Training Courses

Professional Development

Flexible work arrangements (Flexi)

Staff discount on Aquatic and Fitness

Employee Assistance Program (EAP)

Job summary

Muswellbrook Shire Council is seeking an Administration Officer to provide high-level administrative support across business units and ensure excellent customer service. The role involves handling enquiries, maintaining records, and supporting meetings and reporting.

Permanent, full-time position at 35 hours per week. Salary AU$67,674 to AU$71,720 plus 12% superannuation, with training and flexible work options available.

Qualifications

• Frontline customer service experience required.
• Proficient in Microsoft Office and document prep.
• Strong data entry and record-keeping skills.
• Ability to maintain accurate registers and databases.
• Effective verbal and written communication skills.

Responsibilities

• Provide frontline customer service to community; record and refer requests.
• Support staff with word processing, data input, and preparing documents.
• Maintain accuracy of systems, registers and databases.
• Compile data and prepare reports for statutory requirements.
• Assist with agendas, notices and minutes for meetings.

Skills

Customer service

Data entry

Word processing

Office software

Education

Certificate III Business Administration

Tools

Microsoft Office

Job description

The Administration Officer position provides the highest level of administrative support to ensure effective business processes, continuous improvement and exceptional internal and external customer service. This position is deployed within a dedicated Council business unit but will also provide administrative support across Council as required.

Key Responsibilities

• Provide the highest level of frontline customer service to the community, ensuring that complaints, enquiries and service requests are recorded, referred for action by appropriate staff and followed up where required
• Provide reliable administrative support to technical and professional staff such as word processing, desktop publishing, data input, preparation of correspondence, and compilation of professional business documents
• Maintain and ensure accuracy of systems, registers and databases
• Compile data, prepare and distribute reports to meet statutory requirements
• Provide administrative support to Council, Committee and other meetings including agendas, notices, and minutes
• Proactively provide input into the development, implementation, monitoring and continual improvement of processes and service delivery
• Ensure that Privacy and Confidentiality are maintained by supervising access to any Council related records or documents in accordance with the relevant legislation
• Work autonomously and within a team to deliver marketing, promotional, business development and Strategy and Engagement projects
• Assist with Customer Experience Officer duties as required
• Certificate III Business Administration or other equivalent qualifications or experience
• Advanced competence in the use of Microsoft Office Software
• Class C Drivers Licence

What we offer

• Permanent,full time,35hours per week
• Salary from $67,674to $71,720per year(d epending on qualifications, skills and experience) plus 12% superannuation
• Training Courses + Professional Development
• Flexible work arrangements with access to Indoor Accrued Time (Flexi)
• 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
• Access to EAP program for employees and their immediate family

About Muswellbrook

Muswellbrook Shire Council is a progressive local government area, located under two hours from Newcastle and Tamworth and three hours from Sydney, in the beautiful Upper Hunter Valley.

The Shire has a long history in energy generation and is one of the largest coal mining areas in Australia. As we move towards a Net Zero economy, we are at the centre of renewable energy transition and innovation.

Working at Muswellbrook Shire Council, you will be part of driving change to create a bright and prosperous future for our community, in a location which has plentiful opportunities and an enviable lifestyle.

It is a great place to grow your career and be part of something bigger – we have space for you.

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Applications close on 15 November 2026 at 11:59pm.