Administration Officer

Muswellbrook Shire Council; Muswellbrook; On-site; AUD 68,000 - 72,000; Full time

Benefits offered by this job

Training & development

Flexi time

Fitness centre discount

EAP program

Job summary

Muswellbrook Shire Council is seeking an Administration Officer to deliver high‑level administrative support across the organisation, ensuring efficient business processes and excellent service delivery to internal and external customers.

You will handle frontline service, data management, reports and meeting administration, while contributing to continuous improvement and privacy compliance. This permanent, full‑time role offers flexible work arrangements and development opportunities.

Qualifications

• Certificate III Business Administration or equivalent.
• Advanced competence in Microsoft Office Software.
• Class C Drivers Licence.

Responsibilities

• Provide frontline customer service to the community and manage complaints, enquiries and service requests.
• Provide administrative support to staff including word processing, desktop publishing, data input and preparation of business documents.
• Maintain and ensure accuracy of systems, registers and databases.
• Compile data, prepare and distribute reports to meet statutory requirements.
• Provide administrative support for Council, Committee and other meetings (agendas, notices and minutes).
• Contribute to development, monitoring and continual improvement of processes and service delivery.
• Ensure privacy and confidentiality of records per legislation.
• Work autonomously and in teams to support marketing, business development and Strategy & Engagement projects.
• Assist with Customer Experience Officer duties as required.

Skills

Microsoft Office

Education

Certificate III Business Administration

Job description

The Administration Officer

The Administration Officer position provides the highest level of administrative support to ensure effective business processes, continuous improvement and exceptional internal and external customer service. This position is deployed within a dedicated Council business unit but will also provide administrative support across Council as required.

Key Responsibilities

• Provide the highest level of frontline customer service to the community, ensuring that complaints, enquiries and service requests are recorded, referred for action by appropriate staff and followed up where required
• Provide reliable administrative support to technical and professional staff such as word processing, desktop publishing, data input, preparation of correspondence, and compilation of professional business documents
• Maintain and ensure accuracy of systems, registers and databases
• Compile data, prepare and distribute reports to meet statutory requirements
• Provide administrative support to Council, Committee and other meetings including agendas, notices, and minutes
• Proactively provide input into the development, implementation, monitoring and continual improvement of processes and service delivery
• Ensure that Privacy and Confidentiality are maintained by supervising access to any Council related records or documents in accordance with the relevant legislation
• Work autonomously and within a team to deliver marketing, promotional, business development and Strategy and Engagement projects
• Assist with Customer Experience Officer duties as required

About you

• Certificate III Business Administration or other equivalent qualifications or experience
• Advanced competence in the use of Microsoft Office Software
• Class C Drivers Licence

What we offer

• Permanent,full time,35hours per week
• Salary from $67,674to $71,720per year(depending on qualifications, skills and experience)plus 12% superannuation
• Training Courses + Professional Development
• Flexible work arrangements with access to Indoor Accrued Time (Flexi)
• 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
• Access to EAP program for employees and their immediate family

About Muswellbrook

Muswellbrook Shire Council is a progressive local government area, located under two hours from Newcastle and Tamworth and three hours from Sydney, in the beautiful Upper Hunter Valley.

The Shire has a long history in energy generation and is one of the largest coal mining areas in Australia. As we move towards a Net Zero economy, we are at the centre of renewable energy transition and innovation.

Working at Muswellbrook Shire Council, you will be part of driving change to create a bright and prosperous future for our community, in a location which has plentiful opportunities and an enviable lifestyle.

It is a great place to grow your career and be part of something bigger – we have space for you.

Further information and to apply

• For more information on this position please contact the hiring manager Paul Chandler, Manager Building and Recreation on (02) 6549 3***.
• Please note that as part of Muswellbrook shire Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.
• Applications close on 15 November 2026 at 11:59pm.