Customer Development Manager (CDM)

Mulford; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Laptop and mobile phone

Comprehensive product training and O/S

Long-term career opportunity

Supportive team environment

Job summary

Mulford Australia is seeking an experienced Customer Development Manager to join our Brisbane team and drive sales growth across Brisbane and Regional Queensland. This field-based role focuses on building relationships, developing opportunities and converting them into profitable business.

You will manage existing accounts, prospect new business, and use Salesforce to maintain a robust pipeline while collaborating with internal teams to achieve revenue and margin targets.

Qualifications

• Proven experience in B2B sales and account management.
• Track record of achieving sales and margin targets.
• Strong relationship-building and negotiation skills.
• Experience using CRM systems to manage customer activity and sales pipelines; Salesforce is highly regarded.

Responsibilities

• Grow sales and profitability across existing customer accounts.
• Identify, develop and convert new business opportunities.
• Build strong, long-term relationships with customers and industry stakeholders.
• Prospect for new customers, projects, applications and markets.
• Introduce new products and increase product penetration across existing accounts.
• Conduct regular customer, prospect and relevant site visits.
• Build and manage a strong sales pipeline.
• Achieve agreed sales revenue and gross margin targets.
• Maintain accurate customer activity, opportunities and pipeline information in Salesforce CRM.
• Work collaboratively with Internal Sales, Customer Service and Operations teams.
• Provide market intelligence and identify emerging customer and industry opportunities.

Skills

B2B sales

Account management

New business development

Sales pipeline management

Relationship building

Negotiation

CRM systems

Sales forecasting

Tools

Salesforce

Job description

B2B Sales | Roofing & Building Products | Plastics Fabrication | Signage | Print | Shopfitting

Mulford Australia – Archerfield, Qld

Build relationships. Develop opportunities. Grow the business.

Mulford Australia has been supplying quality flat sheet products to Australian industry for more than 80 years. We are a leading distributor servicing a diverse range of markets including Plastics Fabrication, Roofing & Building Products, Signage, Print and Shopfitting.

We are seeking an experienced and motivated Customer Development Manager (CDM) to join our Brisbane team and drive sales growth across Brisbane and Regional Queensland.

Reporting to the Sales Manager, the role combines account management, new business development, market development and product growth.

This is a customer-facing, field-based position suited to someone who enjoys building relationships, identifying opportunities and converting them into profitable business.

Key Responsibilities

• Grow sales and profitability across existing customer accounts
• Identify, develop and convert new business opportunities
• Build strong, long-term relationships with customers and industry stakeholders
• Prospect for new customers, projects, applications and markets
• Introduce new products and increase product penetration across existing accounts
• Conduct regular customer, prospect and relevant site visits
• Build and manage a strong sales pipeline
• Achieve agreed sales revenue and gross margin targets
• Maintain accurate customer activity, opportunities and pipeline information in Salesforce CRM
• Work collaboratively with Internal Sales, Customer Service and Operations teams
• Provide market intelligence and identify emerging customer and industry opportunities

About You

You are a results-driven B2B sales professional who is equally comfortable developing existing relationships and creating new ones.

• Proven experience in B2B sales, account management and business development
• A track record of achieving sales and margin targets
• Strong relationship-building, communication and negotiation skills
• Confidence and persistence in prospecting and developing new business
• Strong commercial awareness and customer focus
• Excellent organisation, planning and time-management skills
• Experience using CRM systems to manage customer activity and sales pipelines; Salesforce experience is highly regarded
• A proactive, self-motivated and results-driven approach
• The ability to work independently while contributing effectively to a broader team

Experience in roofing, building products, construction, plastics fabrication, signage, print, shopfitting or other technical B2B industries will be highly regarded.

What We Offer

• Competitive salary package
• Fully maintained company vehicle
• Laptop and mobile phone
• Comprehensive product training and ongoing support
• Long-term career opportunity with an established Australian business
• Supportive and professional team environment
• The opportunity to make a genuine impact on the growth of the South Australian market

Applicants must have full working rights in Australia.

Ready to Make an Impact?

Join Mulford Australia and help us continue Building Solutions for our customers and the industries we serve.