Customer Delivery Supervisor

Alha Flight Services Trading As Dnata Catering; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Competitive salary

Free meals onsite

Free parking onsite

Career progression

Retail discounts

Novated leasing

Wellbeing resources

Job summary

dnata catering & retail in Sydney, NSW, is seeking an experienced Customer Delivery Supervisor to oversee daily aircraft catering logistics, ensuring meals, equipment and supplies are delivered safely and on time while driving performance in a fast-paced aviation environment.

You will support the Customer Delivery Manager, lead operational teams, manage rostering and labour utilisation, and drive safety and compliance across all shifts. This role offers competitive salary and 5 weeks leave.

Qualifications

• Demonstrated supervisory experience in airline operations or high-volume logistics.
• Proven ability to lead and develop operational teams.
• Current HR Licence; eligible for ASIC and ADA Pass.
• Experience with rostering and workforce planning.
• Strong safety, compliance and communication skills.

Responsibilities

• Lead daily Customer Delivery operations and ensure on-time aircraft servicing.
• Coordinate operational teams to meet service, safety and customer requirements.
• Manage rostering, workforce planning and labour utilisation.
• Conduct team briefings and support performance, training and development activities.
• Monitor vehicle operations, maintenance compliance and safe driving practices.
• Investigate delays, incidents and operational issues, implementing corrective actions.
• Ensure compliance with safety, security, aviation and company standards.

Skills

Supervisory experience

Airline operations

Leadership

Communication

Scheduling

Workforce planning

Safety compliance

Education

HR Licence

ASIC

ADA Pass

Job description

Start your journey with dnata catering & retail, where the sky is the limit!

About Us

Part of the Emirates Group, dnata catering & retail is Australia's leading inflight catering and retail partner. We support many of the world's most recognised airlines, delivering award-winning meals and exceptional service that create memorable inflight dining experiences for thousands of travelers each day.

About the Role

We are seeking an experienced Customer Delivery Supervisor to join our Sydney team. Supporting the Customer Delivery Manager, you will oversee daily aircraft catering logistics, ensuring meals, equipment and supplies are delivered safely, accurately and on time while driving operational performance in a fast-paced aviation environment.

Key Responsibilities

• Lead daily Customer Delivery operations and ensure on-time aircraft servicing.
• Coordinate operational teams to meet service, safety and customer requirements.
• Manage rostering, workforce planning and labour utilisation.
• Conduct team briefings and support performance, training and development activities.
• Monitor vehicle operations, maintenance compliance and safe driving practices.
• Investigate delays, incidents and operational issues, implementing corrective actions.
• Ensure compliance with safety, security, aviation and company standards.

About You

• Demonstrated experience in a supervisory role within airline operations, logistics, transport, aviation services, catering or another high-volume operational environment.
• Experience leading and developing operational teams in a fast-paced environment.
• Current HR Licence (required).
• Eligible to obtain and maintain an ASIC and Airside Driver Authority (ADA) Pass.
• Experience with workforce planning, rostering and operational scheduling.
• Strong commitment to workplace safety, compliance and professional standards.
• Excellent communication, problem-solving and organisational skills with the ability to lead and motivate diverse teams.

• 5 weeks annual leave
• Competitive salary
• Free meals & free parking onsite
• Career development and progression.
• Discounts at hundreds of retailers, novated leasing and wellbeing resources.

At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.

TheRecruitmentprocess

includes interviews, health checks, reference and criminal history checks, and verification of working rights. Please note, only shortlisted candidates will be contacted.

www.dnatacateringcareers.com.au

Customer Delivery Supervisor Sydney, NSW, AU