Customer Contact Officer

Acquire Intelligence; Melbourne; On-site; AUD 60,000 - 95,000; Full time

Benefits offered by this job

Staff energy offers

Staff discounts across partner brands

Uncapped commission

Job summary

Acquire Intelligence is a Melbourne-based Australian-owned AI consulting and BPO company. We are hiring an Inbound Sales Consultant to handle calls for energy plans, matching customers with suitable options and driving sales from first contact to close.

You will work a Monday–Friday roster from 8:00am to 7:00pm, with in-person induction and ongoing coaching. Competitive base salary plus super and uncapped commission reflect performance, with incentives and rewards.

Qualifications

• Experience in sales or customer service.
• Clear, warm communication and rapport-building with customers.
• Ability to meet targets consistently and honestly.
• Availability to work on-site in South Yarra with a rotating roster.

Responsibilities

• Take inbound calls and turn customer enquiries into sales.
• Ask questions to understand needs and recommend the right plan.
• Explain pricing, plans and conditions clearly and accurately.
• Meet and exceed targets while maintaining call quality.

Skills

Sales experience

Customer service

Excellent communication

Target-driven

Tools

CRM software

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Inbound Sales Consultant (Energy) | South Yarra, Melbourne VICCompetitive base salary plus super. Uncapped commission. Monday to Friday, 8:00am to 7:00pm. No weekends .The opportunityCustomers call us when they are ready to make a decision about their energy. As an Inbound Sales Consultant with Acquire Intelligence you help them decide well.You will take inbound calls on behalf of one of Australia's leading energy retailers, part of a global group working towards net zero. You will listen, work out what each customer actually needs and match them to the right plan. These customers have already contacted us, so your day is spent in conversations that matter.This is a sales career for people who back themselves in a conversation and want their results to show in their pay.What you will earnA competitive base salary plus superUncapped commission, with no ceiling on what you can earnWeekly and monthly incentives and competitions on top of your commission, so wins are recognised and celebratedA client reward program with additional prizes and recognitionStaff energy offers, so you benefit from the products you sellStaff discounts and perks across our partner businessesYour location and scheduleA rotating roster, Monday to Friday, between 8:00am and 7:00pm. No weekend work.You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station. We are in one of Melbourne's busiest hubs, with endless shopping and food options, so lunch breaks and after-work plans just got a whole lot better.How we set you upA paid, in-person induction of 2 weeks starting on Monday November 16th. You will learn about the energy industry, the products and plans you will sell, the systems you will use and how to sell in line with industry regulation.After induction, training and development continue, with regular coaching and support to succeed and grow in the role and business.What you will doTake inbound calls and turn customer enquiries into salesAsk the right questions to understand what each customer needs, then recommend a suitable planExplain pricing, plans and conditions clearly and accurately, in line with energy industry requirementsMeet and exceed your targets without cutting corners, because call quality counts alongside conversionWork across several systems to manage each customer from first call to finished saleWhat you bringExperience in sales or customer service. Telco, retail, hospitality, insurance and banking backgrounds all translate wellA results-driven mindset and the discipline to reach targets consistently and honestlyClear, warm communication and the ability to build rapport with customers.Comfort working across multiple systems and digital toolsAn adaptable attitude, because energy retail moves fastAvailability across the full roster and a willingness to work onsite in South YarraThe right to work in Australia, and consent to background checks as part of our hiring processAbout Acquire IntelligenceAcquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 6,000 people across Australia, the Philippines, the United States and the Dominican Republic.Four values guide how we work:Curious and Clever: smart questions spark smart solutionsEntrepreneurial Energy: think like an owner, solve like a founderFast with Intent: we move fast and deliver real resultsLaugh and Learn: we do not take ourselves too seriously, just our resultsWhat happens nextApply online with your CV.Complete a short phone or video screen interviewMeet our operations team for an interview.Receive your offer and start training on Monday November 16thReady?Apply now. Bring your conversation skills and we will bring the training, the coaching and the pay structure to reward them.Join the A-Team and experience the A-Life!