Customer Contact Consultant

Airnorth; Darwin; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Exclusive travel perks

Discounted health insurance

Gym memberships

Employee assistance program

Job summary

Airnorth in Darwin is seeking a Customer Contact Consultant to arrange reservations and bookings while delivering high-quality service to customers.

Reporting to the Reservations and Customer Support Manager, you will handle bookings, respond to queries, assist travel agents, and support corporate clients, with Amadeus familiarity preferred.

Qualifications

• Strong time management and communication skills are essential.
• Data entry speed and accuracy are important.
• Team-oriented with a proactive attitude.
• Enthusiasm and confidence in interactions with clients.
• Experience with Amadeus, fares and ticketing is highly regarded.

Responsibilities

• Process bookings and issue tickets for customers, including corporate clients.
• Provide accurate reservation information to travel agents and industry partners.
• Answer queries and process website bookings.
• Manage reservations paperwork and queues efficiently.
• Process pre-paid excess baggage requests.
• Inform passengers about schedule changes and delays.

Skills

Time management

Communication

Data entry

Team player

Confidence

Tools

Amadeus

Fare/ticketing

Job description

Airnorth has an exciting opportunity for a Customer Contact Consultant to join our team.

Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.

RESPONSIILITIES

• Processing bookings and issuing tickets to meet our customers’ requests including our corporate clients;
• Providing accurate information on all aspects of reservations to Travel Agents and other industry partners;
• Answering queries and processing bookings generated via our website;
• Ensuring reservations-related paperwork and queues are actioned accordingly;
• Processing of pre-paid excess baggage;
• Ensuring passengers are aware of schedule changes and delays.

SKILLS & EXPERIENCE:

• Excellent time management and communication skills
• High level of customer service delivery
• Data entry experience
• Willingness to work within a team environment
• Enthusiasm and confidence
• Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.

Why Join Airnorth?

• Exclusive Travel Perks – Discounted domestic and international airfares.
• Lifestyle Benefits – Enjoy discounted health insurance, gym memberships, and access to an employee assistance program.
• Growth & Development – Be part of a team where you impact commercial success.

To apply for this position, you must have the legal right to live and work in Australia, as shortlisting will commence immediately, we reserve the right to close this position earlier than stated.