Network Operations Duty Manager

Bristow Group; Darwin; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Discounted travel opportunities

Health insurance and gym membership

Employee Assistance Program

Professional development opportunities

Career progression opportunities

Job summary

Airnorth is seeking an experienced Network Operations Duty Manager to lead the Network Operations Centre in Perth, reporting to the Chief Operating Officer. This hands-on role focuses on safety, on-time performance, disruption management and customer outcomes while coordinating with cross-functional teams.

The successful candidate will oversee day-to-day flying operations, manage rosters and staffing, and act as the primary operational contact for charter clients, with occasional after-hours

Qualifications

• Experience in airline operations or network operations management.
• Proven leadership of teams in fast-paced, operational environments.
• Strong understanding of aviation regulations and fatigue management.
• Ability to make sound decisions with limited information.
• Excellent organisational and communication skills.

Responsibilities

• Lead daily operations of the Network Operations Centre.
• Coordinate responses to delays, disruptions and unplanned events.
• Make timely decisions balancing safety, compliance, cost and customer impact.
• Lead and allocate work across the Network Operations team.
• Manage rostering, leave, timesheets and staffing coverage.
• Provide relief coverage as needed for supervision or control.
• Oversee crew rostering and regulatory compliance for flights.
• Liaise with Flight Operations, Engineering and other teams.
• Coordinate charter, wet lease and regular passenger transport operations.
• Monitor on-time performance and drive improvement initiatives.

Skills

Airline operations

Leadership experience

Decision making under pressure

Regulatory compliance

Situational awareness

Problem solving

Communication skills

Staff rostering

Cross-functional collaboration

Education

Relevant tertiary qualification

Tools

Microsoft Office

Operational systems

Job description

Airnorth is a leading regional airline operating scheduled passenger and charter services across Australia. We are committed to providing safe, reliable and efficient air services while living our values of Safety, Integrity, Passion, Teamwork and Progress. We are seeking an experienced and decisive Network Operations Duty Manager to lead our Network Operations Centre in Perth.

About the role Reporting to the Chief Operating Officer, the Network Operations Duty Manager is responsible for overseeing Airnorth's day-to-day flying operations and leading the Network Operations team. This is a hands-on operational leadership role with a strong focus on safety, regulatory compliance, on-time performance, disruption management, cost control and customer outcomes. The position also acts as the primary operational contact for Airnorth's charter clients. The successful candidate will work predominantly Monday to Friday. However, flexibility is required to provide weekend coverage, work early starts or late finishes, and participate in an after-hours on-call arrangement where operationally required.

Key responsibilities

• Lead the daily operations of the Network Operations Centre.
• Coordinate operational responses to delays, disruptions and other unplanned events.
• Make timely operational decisions that balance safety, compliance, customer impact, operational integrity and cost.
• Lead, support and allocate work across the Network Operations team.
• Manage departmental rosters, leave, timesheets and staffing coverage.
• Provide relief coverage as a Network Operations Supervisor or Controller when required.
• Oversee crew rostering and ensure flights are appropriately crewed in accordance with regulatory, legislative and industrial requirements.
• Liaise with Flight Operations, Engineering, Maintenance Control, Ground Operations, Inflight Services, Commercial and other operational teams.
• Act as the primary operational contact for charter clients during business hours and while on call.
• Coordinate charter, wet lease and regular passenger transport operations from planning through to completion.
• Manage disruption recovery arrangements, including sub-charter and cross-hire aircraft when required.
• Maintain accurate operational information within AIMS, Envision and other relevant systems.
• Monitor on-time performance and lead initiatives to improve operational outcomes.
• Develop and maintain departmental manuals, procedures, training programs and charter briefings.
• Support employee recruitment, training, performance and probation processes.
• Manage departmental safety reports, hazards, investigations and audit actions.
• Monitor departmental costs, invoices and purchase orders in accordance with company requirements.

About you

• Previous experience within airline operations, network operations or a comparable logistics environment.
• Demonstrated experience leading employees in a fast-paced, operationally dependent environment.
• A sound understanding of aviation regulations and operational requirements, including flight and duty time limitations and fatigue risk management.
• Strong situational awareness and the ability to make sound decisions with limited information.
• Excellent problem-solving, prioritisation and organisational skills.
• The ability to remain calm and effective when managing disruptions and competing operational priorities.
• Strong interpersonal, influencing and communication skills.
• A high level of accuracy and attention to detail.
• The ability to work independently while collaborating effectively across multiple operational departments.
• Competency in Microsoft Office and the ability to confidently use operational systems.
• The ability to obtain and retain an Aviation Security Identification Card.
• A Radio Operator Certificate and Dangerous Goods Certificate, or the ability to obtain them.
• A relevant tertiary qualification and experience developing or delivering workplace training will be highly regarded.

Why join Airnorth?

Airnorth offers a dynamic and supportive working environment where your decisions will directly influence the safety, reliability and performance of our operations.

Employee benefits may include:

• Discounted travel opportunities.
• Health insurance and gym membership discounts.
• Access to an Employee Assistance Program.
• Opportunities for professional development and career progression.
• The opportunity to contribute to a growing regional aviation business.

The Airnorth Family

More than just a business, Airnorth are a part of the social and economic fabric of northern Australia, and vital to many of our clients. The symbiotic relationship between our people, our clients and the communities makes us truly different. This year Airnorth celebrates mastering Australia's northern skies for over 45 years. Whilst we remain true to our Territory roots and continue to maintain our headquarters in Darwin employing over 225 staff across administration and operational capacities, we recently opened a new office base in the heart of metropolitan Perth, Western Australia.

The business divisions that make up Airnorth and how we transform the way our customers travel consist of:

• CAMO
• Commercial
• Corporate Services
• Engineering
• Finance
• Flight Operations
• Ground Operations
• Human Resources
• Safety and Compliance

We're proud of everything we've achieved as a regional airline. It's our people who make us who we are, and as we continue to evolve as a business, it's the passion, knowledge and pioneering vision of our team that inspires and motivates us to deliver on our promise: to provide our customers with the best in class regional air services, specialising in connecting people to unique and often difficult to reach destinations.