Customer-Centric Branch Manager - Retail Banking

NAB; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Banking and financial servicesDiscount

Salary packaging

Reward and recognition

Health and wellbeing

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Job summary

NAB is seeking a Branch Manager in Perth to lead a busy retail branch, drive sales, and deliver exceptional customer service. You will coach staff, shape performance, and partner with the wider retail division to achieve key business priorities.

With a proven track record in retail banking leadership, you will foster a customer-centric culture, oversee operations, and guide your team to deliver consistent, high-quality service and outcomes for customers and partners alike.

Qualifications

• Proven experience in retail banking management or leadership roles.

Responsibilities

• Lead branch performance through coaching, mentoring and direction.
• Drive sales activity to achieve business objectives and cross-sale opportunities.
• Deliver a brilliant, consistent customer experience across the branch.
• Manage performance and strategic development of the branch and its relationships.
• Ensure operations are accurate and efficient with attention to detail.

Skills

Retail banking leadership

People leadership

Customer-centric

Coaching

Job description

NAB is seeking a Branch Manager in Perth to lead a busy retail branch, drive sales, and deliver exceptional customer service. You will coach staff, shape performance, and partner with the wider retail division to achieve key business priorities.

With a proven track record in retail banking leadership, you will foster a customer-centric culture, oversee operations, and guide your team to deliver consistent, high-quality service and outcomes for customers and partners alike.