Branch Manager - Dubbo NSW

NAB; Broken Hill; On-site; AUD 120,000 - 150,000; Full time

Job summary

NAB in Dubbo is seeking a Banking Community Leader to empower a dynamic team of Customer Advisors and to build strong relationships with customers and local businesses. You will advocate NAB’s products and participate in community initiatives to raise awareness of NAB’s offerings.

As the Branch Leader, you will drive performance through coaching, lead sales efforts to meet objectives, and ensure a high-quality customer experience across the branch.

Qualifications

• Experience in leadership; Retail Banking experience highly regarded.
• Passion for delivering exceptional customer experiences.
• Ability to collaborate and energize a team.

Responsibilities

• Drive the overall performance of your branch through coaching and mentoring, leadership, and direction.
• Lead sales activities to achieve business objectives by identifying cross-sale opportunities.
• Deliver a brilliant, consistent, and engaging customer experience to customers and partners; ensure the team seizes opportunities to build customer advocacy.
• Ensure NAB standards, procedures, and systems are maintained across the branch.
• Manage performance and strategic development of the branch and its relationship with the wider Retail division.

Skills

Leadership

Customer Experience

Sales Opportunities

Team Coaching

Branch Banking

Job description

• Full-time position based in our Dubbo Branch
• Showcase your passion for people in this leadership role

Branch Manager - Banking

• Full-time position based in our Dubbo Branch
• 5 days per week
• Showcase your passion for people in this leadership role

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return.

As the Banking Community Leader, you'll empower a dynamic team of Customer Advisors to embody NAB's values at our Dubbo Branch. You will be required to build strong relationships with customers and business owners, partner with local businesses to help meet their banking needs and be an advocate in community initiatives to increase awareness of NAB’s products and services.

Every day brings unique experiences across our branches, blending customer service excellence with leadership opportunities. Join us to cultivate your career within NAB, where you will lead by example and where you will thrive in a diverse environment.

In this role, you will

• Drive the overall performance of your branch through coaching and mentoring, leadership, and direction
• Lead sales activities to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging customer experience to our customers and partners; ensuring that your team understand the importance of seizing every opportunity to build customer advocacy
• Ensuring that the standards, procedures, and systems set out at NAB remain in place across the branch
• Manage performance & strategic development of the branch and its relationship with the wider Retail division

What You’ll Bring

• Experience in leadership, with the ability to inspire and influence others, experience in Retail Banking will be highly regarded
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.