Customer Care Specialist/Sales Admin Support

Big Chief Hire; City of Greater Shepparton; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Supportive team environment

Skills development

Variety in daily work

Role valued

Job summary

Northeast Auto Group is seeking a Customer Care specialist/Sales Admin Support in Shepparton, VIC. You will assist customers with friendly service and support the sales team with daily administrative tasks.

Responsibilities include handling inquiries, processing orders, and maintaining accurate records while coordinating with internal teams to ensure a smooth customer experience. A proactive, detail‑oriented, team player approach is essential.

Qualifications

• Experience in customer service or sales support is required.
• Strong communication and interpersonal skills are essential.
• Organisation and accuracy across multiple tasks are important.

Responsibilities

• Provide professional customer service via phone, email, and other channels.
• Respond to inquiries and resolve questions or concerns.
• Support the sales team with day-to-day administration.
• Process orders, enquiries, and documentation accurately.
• Maintain customer records and update internal systems.
• Assist with quotes, invoices, and sales documents.
• Follow up with customers and provide updates as needed.
• Coordinate with internal teams to ensure a smooth experience.
• Assist with general office duties as required.
• Build and maintain positive relationships with customers and stakeholders.

Skills

Customer service

Administration

Sales support

Communication

Organised

Attention to detail

Team player

Proactive

Job description

Customer Care specialist/Sales Admin Support

Northeast Shepparton is offering a fantastic opportunity for someone who enjoys working with people, has strong attention to detail, and can confidently manage a range of customer service and administrative tasks. You will play an important role in supporting our customers while also assisting the sales team with day-to-day administration.

Key Responsibilities

• Provide professional and friendly customer service via phone, email and other communication channels
• Respond to customer enquiries and assist with resolving questions or concerns
• Provide administrative support to the sales team
• Process customer orders, enquiries and documentation accurately
• Maintain accurate customer records and update internal systems
• Assist with preparing quotes, invoices and sales documentation
• Follow up with customers and provide updates where required
• Coordinate with internal teams to ensure a smooth customer experience
• Assist with general office and administrative duties as required
• Build and maintain positive relationships with customers and internal stakeholders

About You

• Has previous experience in customer service, administration, sales support or a similar role
• Has excellent communication and interpersonal skills
• Is organised, reliable and able to manage multiple tasks
• Has strong attention to detail and accuracy
• Is confident using computers and learning new systems
• Has a positive and professional approach to customer service
• Can work independently while also being a strong team player
• Is proactive and willing to go the extra mile to support customers and the team

What We Offer

• A supportive and friendly team environment
• Opportunity to develop your customer service and administration skills
• Variety in your day-to-day work
• A role where your contribution is valued
• Opportunities for growth and development within the business

About us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, an Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

Customer Care specialist/Sales Admin Support • Shepparton, VIC, AU