Customer Service Officer

Coloplast; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Onsite parking

Birthday leave

Annual salary review

Job summary

Coloplast in Melbourne, Australia, is seeking a motivated Customer Care Specialist to join our team. You will support consumers, B2B customers, healthcare professionals, and distributors, delivering service via phone, email, and SMS, and handling orders with accuracy.

This role emphasizes empathy, data accuracy, and the ability to navigate multiple systems. You will coordinate deliveries, investigate inquiries, and connect customers with the right sales colleagues, while benefiting from hybrid

Qualifications

• Excellent communication skills, both verbal and written.
• Strong attention to detail and data entry accuracy.
• The ability to navigate multiple systems and processes simultaneously.
• A positive, empathetic, and customer-focused approach.
• A collaborative mindset and commitment to continuous improvement.

Responsibilities

• Deliver exceptional customer service via phone, email, and SMS.
• Process customer orders, payments, and account enquiries accurately and efficiently.
• Investigate and resolve customer enquiries, providing timely updates and solutions.
• Coordinate with Operations, Logistics, and freight partners to support order fulfilment, deliveries, returns, and tracking.
• Maintain accurate customer records and complete administrative and reporting tasks.
• Manage enquiries through shared email systems and support order investigations.
• Assist with website enquiries and product fault investigations.
• Identify opportunities to connect customers with relevant sales team members where appropriate.

Skills

Communication skills

Attention to detail

Data entry accuracy

Multi-system navigation

Job description

Competitive salary + bonus + birthday leave + annual salary review!

Consistently ranked as one of Australia’s Best Places to Work

Hybrid flexible working on offer – work from home 2 days a week

Onsite Parking

Join a Global Market Leader with a purpose.

About us:

Coloplast develops and markets products and services that make life easier for people with very private and personal medical conditions. Employing around 16,000 people globally and with products available in more than 143 countries, we are one of the worlds leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. Curiosity works here.

We invest in our people, bringing real-world experience that enables us to solve our patients’ diverse challenges of today and anticipate those of tomorrow.

What we are looking for:

We're looking for a motivated and customer-focused Customer Care Specialist to join our team. In this frontline role, you'll support consumers, B2B customers, healthcare professionals, and distributors, ensuring every interaction is handled with professionalism, empathy, and care.

As a key member of our Customer Care team, you'll play an important role in processing orders, resolving enquiries, coordinating deliveries, and helping customers achieve the best possible outcomes.

About the role:

Deliver exceptional customer service via phone, email, and SMS.

Process customer orders, payments, and account enquiries accurately and efficiently.

Investigate and resolve customer enquiries, providing timely updates and solutions.

Coordinate with Operations, Logistics, and freight partners to support order fulfilment, deliveries, returns, and tracking.

Maintain accurate customer records and complete administrative and reporting tasks.

Manage enquiries through shared email systems and support order investigations.

Assist with website enquiries and product fault investigations.

Identify opportunities to connect customers with relevant sales team members where appropriate.

We're looking for someone who genuinely enjoys helping people and can confidently manage multiple priorities while maintaining a high level of accuracy. Ideally, you will have:

Excellent communication skills, both verbal and written.

Strong attention to detail and data entry accuracy.

The ability to navigate multiple systems and processes simultaneously.

A positive, empathetic, and customer-focused approach.

A collaborative mindset and commitment to continuous improvement.

What we can offer you:

At Coloplast we recognise the importance of not just developing innovative products to make life easier for people with intimate health care needs, but just as importantis investing and growing our people.

Our work culture is one of our most valued assets at Coloplast, which means that when we recruit, we are looking for the right person with attributes and values that align with ours. Don't just take our word for it, have an overall engagement score of 8.6 out of 10!

Our core business values are:

Closeness....to better understand

Passion...to make a difference

Respect & Responsibility....to guide us