Customer Care Consultant - Mackay QLD

Blackwoods; Mackay Regional; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Team member discounts

Blackswoods employee perks program

Paid training and career development

Team events and recognition

Employee assistance program

Fitness program membership

Refer-a-Friend bonuses

Free onsite parking

Job summary

Blackwoods is seeking a dedicated Customer Care professional in Australia to provide frontline support by phone and email. You will manage inquiries, resolve issues, and ensure orders are tracked to meet delivery expectations.

The role emphasizes proactive problem solving, strong communication, and a team-oriented mindset to deliver exceptional customer outcomes across our business units.

Qualifications

• 2+ years of customer service experience preferred.
• Strong communication and relationship-building skills.
• Proactive and solutions-focused mindset.
• Ability to work in a fast-paced environment and manage competing priorities.
• High attention to detail and problem-solving skills.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage customer enquiries and resolve issues quickly and effectively.
• Follow up on orders to ensure delivery expectations are met.
• Investigate and escalate issues when required.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and customer outcomes.
• Support administrative tasks and maintain accurate records.

Skills

Customer service experience

Communication skills

Proactive problem solving

Multitasking in fast-paced environment

Attention to detail

Team player

Resilience and accountability

Job description

Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who enjoys fast-paced work and takes pride in helping customers, we'd love to hear from you.

What You'll Be Doing

• Providing outstanding customer service via phone and email
• Managing customer enquiries and resolving issues quickly and effectively
• Following up on orders to ensure delivery expectations are met
• Investigating and escalating issues when required
• Building strong relationships with customers and internal stakeholders
• Identifying opportunities to improve processes and customer outcomes
• Supporting administrative tasks and maintaining accurate records

What We're Looking For

• Previous customer service experience (2+ years preferred)
• Strong communication and relationship-building skills
• A proactive and solutions-focused mindset
• Ability to work in a fast-paced environment and manage competing priorities
• High attention to detail and problem‑solving skills
• A team player who enjoys helping others succeed
• Resilience, accountability, and a commitment to delivering great customer outcomes

What's In It For You

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Fitness Passport membership, giving you and your family discount & access to a wide network of health and fitness facilities
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‑employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.