Empathetic Customer Care Specialist

Anglican Community Services; Sydney; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Professional development

Retailer discounts

EAP & Fitness Passport

Job summary

Anglicare Sydney is seeking a Customer Response Consultant to join the Customer Contact Centre for a 12-month max-term contract. You will provide timely, professional service across phone, email and web channels, guiding enquiries to the right services and building rapport with a diverse range of customers.

This role supports lead generation across Residential Care, Retirement Living and Anglicare at Home, while handling HR and payroll enquiries and reception tasks.

Qualifications

• Minimum 12 months' experience in a customer contact centre or call centre environment.
• Strong customer service and problem-solving skills.
• Experience using Microsoft Office applications and customer databases.
• Excellent communication skills with the ability to engage confidently over the phone and via email.
• Strong attention to detail and ability to manage multiple priorities

Responsibilities

• Respond promptly to customer enquiries via phone, email and web channels.
• Support prospective residents, clients and families by connecting them with the appropriate services and teams.
• Convert enquiries into qualified leads and support occupancy and service growth objectives.
• Assist with HR and payroll enquiries, Financial Wellbeing referrals and reception support activities.
• Deliver a professional, empathetic and customer-focused experience at every interaction.

Skills

CX experience

Customer service

Problem solving

MS Office

Communication

Attention to detail

Tools

Genesys Cloud

Particle Martin

Job description

Anglicare Sydney is seeking a Customer Response Consultant to join the Customer Contact Centre for a 12-month max-term contract. You will provide timely, professional service across phone, email and web channels, guiding enquiries to the right services and building rapport with a diverse range of customers.

This role supports lead generation across Residential Care, Retirement Living and Anglicare at Home, while handling HR and payroll enquiries and reception tasks.