Customer Solutions Specialist: Resolve Enquiries & Plans

ARMAGROUP; North Lakes; On-site; AUD 60,000 - 85,000; Full time

Job summary

ARMAGROUP is seeking a Customer Solutions Specialist in Australia to help customers with enquiries, hardship arrangements, and compliant payment solutions. You’ll resolve issues, document interactions, and support positive outcomes while upholding industry standards.

Ideal candidates have strong communication, empathy, and the ability to manage multiple tasks in a fast-paced environment. A customer-centric mindset and KPI awareness are desirable.

Qualifications

• Strong verbal and written communication skills.
• Confidence using Microsoft Office and learning new systems.
• Empathy, resilience, and emotional intelligence.
• Excellent time management and attention to detail.
• A positive attitude and strong problem-solving skills.

Responsibilities

• Handling inbound and outbound customer calls with professionalism and empathy.
• Supporting customers experiencing financial hardship or vulnerability.
• Negotiating fair and compliant payment arrangements.
• Resolving account enquiries and overcoming objections.
• Delivering positive customer experiences while achieving business outcomes.
• Maintaining accurate records and following compliance requirements.

Skills

Communication skills

MS Office proficiency

Empathy & resilience

Time management

Problem-solving

Job description

ARMAGROUP is seeking a Customer Solutions Specialist in Australia to help customers with enquiries, hardship arrangements, and compliant payment solutions. You’ll resolve issues, document interactions, and support positive outcomes while upholding industry standards.

Ideal candidates have strong communication, empathy, and the ability to manage multiple tasks in a fast-paced environment. A customer-centric mindset and KPI awareness are desirable.