Customer Care Specialist — Calm, Helpful, Team‑Oriented

Service Experts; Gosford; On-site; AUD 55,000 - 70,000; Full time

Job summary

Service Experts Plumbing & Electrical is seeking a warm, capable Customer Care Representative in Erina. You’ll be a first point of contact, handling calls, bookings, updates, and admin to keep daily operations smooth.

The role suits a calm, organised, self-motivated person who enjoys helping customers and supporting a busy team on-site in Erina, NSW. Monday–Friday, full-time with a close-knit team atmosphere.

Qualifications

• Experience in customer service, administration, reception, bookings or a service-based business would be ideal.
• Strong organisational and communication skills.
• Comfortable working in a busy team environment.

Responsibilities

• Answering customer calls and enquiries.
• Booking and coordinating plumbing and electrical appointments.
• Following up with customers and keeping them updated.
• Managing emails, customer information and general administration.
• Liaising with technicians and supporting the wider team.

Skills

Customer service

Administration

Reception

Booking coordination

Phone & email

Tools

Zoom

Job description

Service Experts Plumbing & Electrical is seeking a warm, capable Customer Care Representative in Erina. You’ll be a first point of contact, handling calls, bookings, updates, and admin to keep daily operations smooth.

The role suits a calm, organised, self-motivated person who enjoys helping customers and supporting a busy team on-site in Erina, NSW. Monday–Friday, full-time with a close-knit team atmosphere.