Technical Support & Customer Service Advisor

Geberit Australia; Sydney; On-site; AUD 103,000 - 137,000; Full time

Job summary

Geberit Australia is seeking a customer service professional to maintain high service levels and support Sales, Engineering and Logistics managers. You will handle calls, advise on products, process orders and ensure timely information flow.

The role emphasizes strong communication, reliability and punctuality, with opportunities for professional development and involvement in regional customer service improvements. You will interact with plumbers and end users to resolve issues.

Qualifications

• Proven administration capabilities.
• Experience in customer service roles.

Responsibilities

• Answer incoming phone calls and respond to enquiries efficiently.
• Advise customers on basic technical issues to fulfil orders.
• Interpret spare part catalogues and installation procedures.
• Follow up on delivery times and stock lead times.
• Process orders accurately and promptly.
• Represent the company professionally in all communications.

Education

Administration

Customer service

Job description

Geberit Australia is seeking a customer service professional to maintain high service levels and support Sales, Engineering and Logistics managers. You will handle calls, advise on products, process orders and ensure timely information flow.

The role emphasizes strong communication, reliability and punctuality, with opportunities for professional development and involvement in regional customer service improvements. You will interact with plumbers and end users to resolve issues.