Customer Care Specialist

Olivia'S Demo Account; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Olivia'S Demo Account in Sydney, Australia, is seeking a Customer Care Specialist to join our automotive team. You will handle inquiries via phone, email, and chat, provide product information, and help customers with orders and returns.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Previous automotive experience is a plus, and the candidate should be able to work independently and as part of a team.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1+ years of customer service experience.
• Automotive industry experience is advantageous.
• Ability to work independently and as part of a team.
• Strong organizational skills.

Responsibilities

• Answering customer inquiries via phone, email, and chat
• Resolving customer complaints in a professional manner
• Processing orders and returns accurately
• Providing product information and recommendations to customers
• Collaborating with other departments to ensure customer satisfaction

Skills

Excellent communication

Problem-solving

Multitasking

Microsoft Office

Automotive knowledge

Education

High school diploma or equivalent

Bachelor’s degree preferred

1+ years customer service experience

Automotive industry experience a plus

Independent and team work

Strong organizational skills

Job description

Job Title: Customer Care Specialist

Industry: Automotive

Country: Australia

City: Sydney, New South Wales 2000

Role Type: Full-time

Employee Working Hours: Full-time

Experience Level: Associate

Job Summary:

We are seeking a Customer Care Specialist to join our automotive team in Sydney. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Skills:

• – Excellent communication skills
• – Strong problem-solving abilities
• – Ability to multitask and prioritize tasks effectively
• – Proficient in Microsoft Office suite
• – Knowledge of automotive industry is a plus

Responsibilities:

• – Answering customer inquiries via phone, email, and chat
• – Resolving customer complaints in a professional manner
• – Processing orders and returns accurately
• – Providing product information and recommendations to customers
• – Collaborating with other departments to ensure customer satisfaction

Qualifications:

• – High school diploma or equivalent required; Bachelor’s degree preferred
• – 1+ years of experience in customer service or related field
• – Previous experience in the automotive industry is a plus
• – Ability to work independently and as part of a team
• – Strong organizational skills