Customer Care Officer - Hearing Devices (Hybrid)

GN Hearing Australia; Ryde; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Secure onsite parking

Employee Assistance Program

Novated car leasing

Generous discounts on GN products

Work from home 1 day per week

Modern workspace and onsite amenities

Job summary

GN Hearing Australia in North Ryde is seeking a Customer Care Officer to manage orders, respond to enquiries and provide product support across our hearing devices and accessories. You will liaise with clinicians, partners and customers, ensuring accurate, timely service in a high-volume environment.

The role requires strong communication, data entry accuracy, and the ability to navigate Salesforce. A 6-month probation with potential for remote work 1 day per week is offered along with a

Qualifications

• 2 years of experience in a customer service or customer care role.
• Confidence managing inbound and outbound customer calls.
• Strong verbal and written communication skills.
• High attention to detail and data entry accuracy.
• Experience with Salesforce, Navision or a regulated industry such as medical devices would be advantageous but is not essential.

Responsibilities

• Responding to customer enquiries via phone and email.
• Processing customer orders accurately and efficiently across our product range.
• Supporting customers with order updates, delivery enquiries and general requests.
• Recording customer interactions and complaint information in Salesforce.
• Investigating and assisting with the resolution of customer feedback or complaints.
• Providing basic product information and troubleshooting support for hearing devices and accessories.
• Escalating more complex technical enquiries to specialist teams when required.
• Working closely with Production, Service and Logistics teams to ensure orders are fulfilled.
• Contributing to team KPIs and identifying opportunities for continuous improvement.

Skills

Customer service

Inbound calls

Verbal communication

Written communication

Data entry accuracy

Salesforce

Navision

Tools

Salesforce

Navision

Job description

GN Hearing Australia in North Ryde is seeking a Customer Care Officer to manage orders, respond to enquiries and provide product support across our hearing devices and accessories. You will liaise with clinicians, partners and customers, ensuring accurate, timely service in a high-volume environment.

The role requires strong communication, data entry accuracy, and the ability to navigate Salesforce. A 6-month probation with potential for remote work 1 day per week is offered along with a