Compassionate Customer Support Specialist

Australian Hearing Services (Hearing Australia); Port Macquarie; On-site; AUD 50,000 - 60,000; Full time

Job summary

Australian Hearing Services (Hearing Australia) is seeking a Customer Support Officer to manage outbound service calls and respond to inbound enquiries. You’ll liaise extensively with clients, including elderly people and those from multicultural backgrounds, to provide support and empower them.

You’ll work with a computerised client database and electronic appointment system to help children and adults who rely on our services.

Responsibilities

• Liaise extensively with clients, many elderly and from multicultural backgrounds.
• Support and empower clients of all backgrounds as a Customer Support Officer.
• Help children and adults who rely on Hearing Australia services.
• Work daily with a computerised client database and electronic appointment system.

Job description

Australian Hearing Services (Hearing Australia) is seeking a Customer Support Officer to manage outbound service calls and respond to inbound enquiries. You’ll liaise extensively with clients, including elderly people and those from multicultural backgrounds, to provide support and empower them.

You’ll work with a computerised client database and electronic appointment system to help children and adults who rely on our services.