Customer Care Lead, Home & Community Services

Council Jobs; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Good Price Pharmacy Warehouse in Sydney seeks a Customer Care Consultant to deliver friendly, professional support for customers of financial products and services. You will be the first contact, guiding clients and resolving issues with a focus on satisfaction and loyalty.

The role is permanent and full-time, based in Sydney, with opportunities to learn, grow, and contribute to a dynamic team in a fast-paced environment.

Qualifications

• High school diploma or equivalent; finance or customer service education is an advantage.
• Previous customer service experience is preferred but not essential.
• Strong verbal and written communication skills.
• Ability to work well in a team and independently.
• Proficient with computers and CRM software.
• Positive attitude and willingness to learn in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with account management, including transactions, inquiries, and problem resolution.
• Provide accurate information about financial products and services to enhance customer understanding.
• Document customer interactions and maintain accurate records in the customer relationship management system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Identify opportunities for upselling and cross-selling financial products based on customer needs.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Communication skills

Teamwork

Written communication

Independent work

Tech-savvy

Education

High school diploma

Tools

CRM software

Job description

Customer Care Consultant

2000 Sydney Good Price Pharmacy Warehouse

Job Description

Summary:

As a Customer Care Consultant in the financial services sector, you will play a vital role in ensuring customer satisfaction and loyalty. Based in Sydney, New South Wales, this permanent, full-time position is ideal for individuals looking to start their career in a dynamic and rewarding environment. You will be the first point of contact for our clients, providing them with essential support and guidance regarding our financial products and services.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with account management, including transactions, inquiries, and problem resolution.
• Provide accurate information about financial products and services to enhance customer understanding.
• Document customer interactions and maintain accurate records in the customer relationship management system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Identify opportunities for upselling and cross-selling financial products based on customer needs.
• Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:

• High school diploma or equivalent; further education in finance or customer service is an advantage.
• Previous experience in a customer service role is preferred but not essential.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team and independently.
• Proficient in using computer systems and customer relationship management software.
• A positive attitude and a willingness to learn and adapt in a fast-paced environment.