Customer Service Representative (Pharmacy & Aged Care)

Webstercare; Sydney; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Webstercare, an Australian owned family business, is seeking a Customer Service Representative to join our team in Leichhardt. You will provide customer support via telephone and email, process orders, and liaise with courier companies and internal teams to ensure smooth service in pharmacy and aged care contexts.

We value a can-do attitude, strong communication, and the ability to work well in a small team.

Formación

• Experience in customer service is desirable.
• Experience in community pharmacy is an advantage but not essential.
• Ability to work well within a small team.

Responsabilidades

• Provide customer support via telephone and email.
• Process customer orders.
• Proactive customer contact.
• Liaise with courier companies and other internal departments.

Educación

High School Diploma

Herramientas

CRM software

Descripción del empleo

Customer Service Representative (Pharmacy & Aged Care)

Webstercare is an Australian owned family business specialising in innovative medication management solutions to support patients and residents in Aged Care Homes and the community. Our commitment is to work closely with pharmacy services, aged care providers and medical practitioners in supporting patients and clients with their medication management needs. We have a prominent brand presence and reputation for delivering exceptional products and services.

ABOUT THE ROLE

This is a permanent full time role based in Leichhardt and working as an integral member of our Customer Service team, your responsibilities will include providing customer support via telephone and email, processing customer orders, proactive customer contact and liaising with courier companiesand other internal departments. Our Customer Service Department is a hub of information and therefore a great environment to find your bearings and learn about everypart of theorganisation.

ABOUT YOU

We are seeking an enthusiastic and customer focused candidate with excellent verbal and written communication skills. The role requires a 'can-do' approach and the ability to work well within a small team. This role would benefit from someone who has experience in Community Pharmacy looking to make a career change while still working in the healthcare industry. This is a great opportunity to transfer your skills into an office environment. Please note industry experience is an advantage but not essential.

BENEFITS/ CULTURE

We value our people and provide remuneration according to experience and suitability. We strive to make a difference, not only for our community, but within ourselves and do so by fostering personal and professional development. We look forward to the successful candidate adding value to our working culture.