Customer Care Coordinator — 12-Month Contract

Ebos Group; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Generous parental leave

Employee referral programs

Volunteer leave

Performance-based rewards

Job summary

LifeHealthcare, part of EBOS MedTech, is seeking a dedicated customer service professional for a 12-month contract to support hospitals and clinicians across Australia. You will handle phone and email inquiries, process orders, and collaborate with sales, logistics, and warehouse teams to ensure timely, accurate deliveries.

The role offers hands-on training, exposure to the medical device industry, and opportunities to build relationships across customer service, sales, logistics, warehouse and

Qualifications

• Experience in customer service, administration, retail, logistics, hospitality or other customer-focused environments.
• Strong communication and relationship-building skills.
• Confidence learning new systems and processes.
• Proactive mindset and passion for helping others.
• Attention to detail and strong organisational skill.

Responsibilities

• Deliver exceptional service via phone and email.
• Process orders and customer requests with accuracy and urgency.
• Liaise with sales, warehouse and logistics teams to ensure seamless delivery outcomes.
• Keep customers informed and proactively resolve enquiries.
• Maintain accurate records across multiple systems.
• Contribute to a collaborative and positive team environment.

Skills

Customer service

Administration

Retail

Logistics

Hospitality

Tools

CRM systems

Job description

LifeHealthcare, part of EBOS MedTech, is seeking a dedicated customer service professional for a 12-month contract to support hospitals and clinicians across Australia. You will handle phone and email inquiries, process orders, and collaborate with sales, logistics, and warehouse teams to ensure timely, accurate deliveries.

The role offers hands-on training, exposure to the medical device industry, and opportunities to build relationships across customer service, sales, logistics, warehouse and