Customer Care Coordinator

ABN Group; Western Australia; Vor Ort; AUD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Flexibility

Career progression

Wellness

Exclusive employee discounts

Private health insurance

Parental leave

Zusammenfassung

ABN Group's Home Assist division is hiring for a customer-facing role focused on aftercare and service support for homeowners in WA. No construction experience is required; full training and ongoing support are provided. Join a people-first team with opportunities to grow within WA's leading residential builder.

You’ll guide customers through their service journey, ensuring they feel heard, supported, and informed at every step.

Qualifikationen

• This role requires strong customer service expertise with emotional intelligence.
• Ability to navigate aftercare scenarios with empathy and professionalism.
• Experience in frontline customer-facing roles is valued.

Aufgaben

• Be the first point of contact for customers after they receive keys to their home.
• Respond to enquiries with empathy, professionalism and efficiency.
• Handle sensitive conversations with care and confidence.
• Record, track and resolve interactions in a timely manner.
• Collaborate with the team to deliver a seamless customer experience.

Kenntnisse

Customer service

Empathy

Clear communication

Team player

Jobbeschreibung

"Help homeowners when it matters most"\

• Bring your customer service skills to a supportive, people-first team.
• No construction experience needed. Full training and ongoing support provided.
• Career growth opportunities within one of WA's leading residential builder

Our Company

At Home Assist, we're the dedicated service and maintenance division of ABN Group. Once our customers receive the keys to their new home, we're there to support them through any maintenance and warranty enquiries, ensuring they continue to have a positive experience.

We're looking for someone who genuinely enjoys helping people. If you've built your career in retail, hospitality, customer service, administration, or another customer-focused role, we'd love to hear from you.

You don't need construction experience. We'll teach you everything you need to know about the industry. What we can't teach is a passion for delivering outstanding customer service.

The Role

Reporting to the After Care Team Lead, this role is essential to the success of our service team. You’ll be part of a supportive, high-performing group that genuinely cares about making a difference for our customers every day.

As one of the key voices of our business, you’ll guide customers through their service journey, ensuring they feel heard, supported, and informed at every step.

You will:

• Be the first point of contact for customers navigating their aftercare experience after they receive the keys to their dream home
• Manage enquiries with empathy, professionalism, and efficiency
• Handle sensitive and sometimes highly emotional conversations with confidence and care
• Ensure all customer interactions are recorded, tracked, and resolved in a timely manner
• Work collaboratively with your team to deliver a seamless and positive customer experience

This is a role where your ability to stay calm, resilient, and solutions-focused truly matters.

About You

We’re looking for someone who;

• Thrives in customer facing roles and loves helping others
• Is resilient and composed, even when conversations become emotional or complex
• Communicates clearly, confidently, and with empathy
• Doesn’t shy away from difficult discussions, instead leans into them with professionalism
• Is organised, proactive, and able to manage your own workload
• Enjoys being part of a team that supports and lifts each other up

You don’t need building industry experience; we’ll teach you that. What we’re looking for is someone with strong customer service expertise and the emotional intelligence to support customers through important moments.

Why ABN Group?

We’re more than just a workplace, we’re a community that values growth, care, and excellence.

Here’s what you can expect:

• Flexibility to support your work-life balance
• Career progression within a well-established, growing organisation
• Wellness initiatives that prioritise your health and wellbeing
• Exclusive employee discounts
• Discounted private health insurance
• Paid parental leave for primary and non-primary carers