Aftercare Customer Care Specialist — Flexible Growth & Wellness

ABN Group; Western Australia; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Flexibility

Career progression

Wellness

Exclusive employee discounts

Private health insurance

Parental leave

Job summary

ABN Group's Home Assist division is hiring for a customer-facing role focused on aftercare and service support for homeowners in WA. No construction experience is required; full training and ongoing support are provided. Join a people-first team with opportunities to grow within WA's leading residential builder.

You’ll guide customers through their service journey, ensuring they feel heard, supported, and informed at every step.

Qualifications

• This role requires strong customer service expertise with emotional intelligence.
• Ability to navigate aftercare scenarios with empathy and professionalism.
• Experience in frontline customer-facing roles is valued.

Responsibilities

• Be the first point of contact for customers after they receive keys to their home.
• Respond to enquiries with empathy, professionalism and efficiency.
• Handle sensitive conversations with care and confidence.
• Record, track and resolve interactions in a timely manner.
• Collaborate with the team to deliver a seamless customer experience.

Skills

Customer service

Empathy

Clear communication

Team player

Job description

ABN Group's Home Assist division is hiring for a customer-facing role focused on aftercare and service support for homeowners in WA. No construction experience is required; full training and ongoing support are provided. Join a people-first team with opportunities to grow within WA's leading residential builder.

You’ll guide customers through their service journey, ensuring they feel heard, supported, and informed at every step.