Customer Care Champion — Full-Time Support Specialist

TSA Group - Australia

Perth

On-site

AUD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Fully paid training

Career progression

Coaching

Recognition rewards

Retention bonuses

Health insurance discounts

Supportive team culture

Full-time employment

Job summary

TSA Group in Perth is seeking a customer service specialist to support customers, answer inquiries and guide them through digital channels. You’ll train and grow with a supportive team while delivering excellent service in a fast-paced environment.

We offer full-time on-site employment at our Perth office, with opportunities for career progression, coaching, and recognition for great performance.

Qualifications

Be based in Perth
Be an Australian Citizen
Be 18 years or older
Be available to work full-time
Be able to work on-site at our Perth office on Troode Street

Responsibilities

Handling inbound calls and customer interactions
Helping customers with their enquiries and finding the right solutions
Supporting customers to navigate digital and self-service channels
Using multiple computer systems to access information and accurately record customer interactions
Building rapport and creating positive customer experiences
Explaining information clearly and confidently
Managing challenging conversations with empathy and professionalism
Working as part of a supportive team to achieve customer service and performance goals

Skills

Customer focus

Clear communication

Tech-savvy

Multitasking

Resilience

Ownership

Willing to learn

Reliability

Tools

CRM software

Job description

We offer full-time on-site employment at our Perth office, with opportunities for career progression, coaching, and recognition for great performance.

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