CUSTOMER CARE AND SALES ADVISOR - TYRES AND MECHANICAL

MURRAY VALLEY TYRE AND AUTO; Yarrawonga; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Murray Valley Tyre and Auto in Yarrawonga is seeking a Customer Care and Sales Advisor to greet customers, quote tyres and mechanical services, and schedule work. You will help customers choose the right products and complete sales with accuracy, while keeping the workshop flowing smoothly.

Join our friendly team to build lasting relationships, enjoy staff discounts on tyres, services and parts, and participate in ongoing product training to stay ahead in automotive solutions.

Qualifications

• Strong customer service skills and a genuine desire to help customers.
• Experience in sales, reception or similar customer-facing role; automotive experience is a plus.
• Ability to explain technical information in simple terms.
• Confident using POS and booking systems.
• Excellent organisation and attention to detail.
• Willingness to learn about our products and services.

Responsibilities

• Greet customers in person and over the phone with professionalism.
• Manage bookings for mechanical repairs, servicing, and tyre fittings.
• Provide accurate tyre, wheel, and mechanical service quotes.
• Process sales transactions and keep records.
• Coordinate between customers and mechanics on job progress.
• Keep reception area tidy and welcoming.
• Assist with stock enquiries and basic tyre/parts inventory.

Skills

Customer service

Sales experience

Reception skills

POS systems

Organisational skills

Tools

Scheduling system

POS system

Job description

CUSTOMER CARE AND SALES ADVISOR - TYRES AND MECHANICAL

As the first point of contact for customers, you'll be the friendly face and reassuring voice that sets the tone for their entire experience. You'll help match customers with the right products and services, ensure smooth scheduling, and keep the workshop running efficiently. Your role will directly influence customer satisfaction, repeat business, and the reputation we've worked hard to build.

Key responsibilities

• Greet customers in person and over the phone with professionalism and warmth.
• Manage bookings for mechanical repairs, servicing, and tyre fittings using our scheduling system.
• Provide accurate quotes and product recommendations for tyres, wheels, and mechanical services.
• Process sales transactions and maintain accurate records.
• Liaise between customers and mechanics to ensure clear communication on job progress.
• Keep the reception area tidy, organised, and welcoming.
• Assist with stock enquiries and basic inventory checks for tyres and parts.

About you

• Strong customer service skills and a genuine desire to help people.
• Experience in sales, reception, or a similar customer-facing role (automotive industry experience is a plus).
• Ability to explain technical information in simple, clear terms.
• Confidence using point-of-sale and booking systems.
• Excellent organisational skills and attention to detail.
• A positive attitude and willingness to learn about our products and services.
• Work in a friendly, supportive team that values honesty and hard work.
• Ongoing training in automotive products and services.
• Staff discounts on tyres, mechanical services, and accessories.
• A role where you can build long-term relationships with customers and see the direct impact of your work.

About us

We keep our customers moving safely and confidently. Our workshop is built on trust, quality workmanship, and friendly service. Whether it's a routine tyre change or a complex mechanical repair, we believe every customer deserves clear communication, honest advice, and a warm welcome.