Customer Care Agent

Flick Anticimex; Cairns Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Outstanding Training provided on all

Career development within a global公司

Employee discounts on Flick Products/…

Job summary

Flick Anticimex in Australia is seeking a Customer Care Agent to contact existing customers to upgrade or schedule services and to convert incoming leads into Flick customers. You will follow a clear sales process to achieve the best outcomes for Flick and its customers.

The role requires outbound sales experience, CRM proficiency, and a proactive, autonomous approach. Training is provided and opportunities for career development exist within our global company.

Qualifications

• Proven experience in outbound sales and/or telemarketing.
• Experience using a CRM system, Excel & Outlook.
• Self-motivated with the ability to work autonomously as a positive member of the team.

Responsibilities

• Conduct all required outbound and inbound calls according to KPI's and targets provided by Flick.
• Follow the proven Flick sales process to ensure quality and consistency standards are maintained.
• Transition and or upgrade current customers to Flick's most suitable new services.
• Present the most suitable services to new customers and be solutions oriented.
• Ensure all records of customers are up to date in our systems to ensure a seamless transition for our technical teams to carry out work for our customers.
• Provide excellent customer service at all times.
• Support the branch with administrative tasks.

Skills

Outbound sales

Telemarketing

CRM systems

Excel

Outlook

Tools

CRM software

Job description

Be part of a dynamic & motivated sales team

Training provided

Supportive team environment and development opportunities

Flick has been a trusted provider of expert pest control for over 105 years and offers a comprehensive range of integrated treatment solutions for residential and commercial premises. We are a global organisation and the largest pest control company in Australia.Our range of market-leading Home Protection packages and developments in technology ensure we provide our growing customer base with the latest in proactive pest control services.

The Role

As a Customer Care Agent, you will be responsible for contacting existing customers to upgrade/schedule their services and speaking with incoming leads to convert them into Flick Customers.You will be taught a clear and effective sales process to ensure the best possible outcome for both Flick and its customers.

Key Responsibilities

• Conduct all required outbound and inbound calls according to KPI's and targets provided by Flick.
• Follow the proven Flick sales process to ensure quality and consistency standards are maintained.
• Transition and or upgrade current customers to Flick's most suitable new services.
• Present the most suitable services to new customers and be solutions oriented.
• Ensure all records of customers are up to date in our systems to ensure a seamless transition for our technical teams to carry out work for our customers.
• Provide excellent customer service at all times.
• Support the branch with administrative tasks.

Position requirements

• Proven experience in outbound sales and/or telemarketing.
• An engaging sales energy with a results-driven focus.
• Ability to build rapport and establish relationships with customer quickly.
• Previous experience using a CRM system, Excel & Outlook.
• Self-motivated with the ability to work autonomously as a positive member of the team.

Flick Offers

• Outstanding Training provided on all aspects of the role
• Opportunity for career development as part of a global company with branches across Australia.
• Employee discounts on Flick Products/Services.

Culture Statement

With over 55 branches in the Pacific Region, we pride ourselves on employing highly trained Pest Control technicians. With opportunities for career development and constant growth, we invest in our staff and have a great reward and well-being program.

Flick has a duty under WHS legislation to ensure as reasonably practicable, the health and safety of our workforce as well as any other persons who may be affected by our activities. To meet these safety duties, Flick takes reasonably practicable steps to eliminate or, if that is not possible, minimise the risk of exposure or transmission of certain illnesses within the workplace.