Customer Care Advisor - Auto Repair & Claims

Care Automotive Group Pty Limited; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Modern office

Competitive pay

Training & development

Exposure to new tech

Free Monday lunches

Branded uniforms

Job summary

Care Automotive Group Pty Limited in Prospect, SA, seeks a Customer CARe Advisor to guide customers through the end-to-end repair experience and provide friendly, efficient service.

You will be the main contact for customers, coordinating with insurers and internal teams to ensure timely resolutions, accurate records, and a high standard of customer satisfaction. A team‑oriented culture and ongoing training are offered.

Qualifications

• Customer-first attitude and friendly service.
• Ability to handle multiple tasks with prioritisation.
• Proficient IT literacy and quick learning of systems.
• Familiarity with automotive insurance claims or customer service.
• Team player contributing to a positive work environment.

Responsibilities

• Be the point of contact for customers, providing friendly and efficient service throughout their repair journey.
• Collaborate with internal teams and liaise with insurance companies to ensure customer satisfaction and timely resolution.
• Resolve customer enquiries and concerns in person and via phone with professionalism.
• Liaise with insurance companies as needed.
• Monitor and update bookings and maintain accurate records of customer interactions.

Skills

Customer service

Multitasking

IT literacy

Insurance claims knowledge

Team player

Job description

Care Automotive Group Pty Limited in Prospect, SA, seeks a Customer CARe Advisor to guide customers through the end-to-end repair experience and provide friendly, efficient service.

You will be the main contact for customers, coordinating with insurers and internal teams to ensure timely resolutions, accurate records, and a high standard of customer satisfaction. A team‑oriented culture and ongoing training are offered.