Tyre Technician: Skilled Auto Care + Overtime Pay

Jax Tyres & Auto; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

CARe Automotive in Moorabbin is seeking an experienced Service Advisor to join our repair centre. This is a customer‑facing role coordinating between customers, CARe and the workshop to ensure a smooth repair journey.

You will manage vehicle intake, client communication and repair coordination, while supporting safety, quality and production outcomes. A Certificate III in Panel or Paint and strong knowledge of repair processes are preferred.

Qualifications

• Experience in an automotive repair or workshop environment.
• Strong customer service and communication skills.
• High attention to detail and strong organisational ability.
• Understanding of vehicle repair processes.
• Certificate III in Panel or Paint.
• Experience in a senior customer service or advisor role.
• Knowledge of insurance or accident management environments.
• Experience with repair management systems.

Responsibilities

• Be the point of contact for CARe customers.
• Document customer concerns and vehicle condition.
• Explain repair processes, scope and timeframes.
• Maintain ongoing communication with customers and CARe.
• Coordinate vehicle intake and repairs.
• Support safety, quality and production outcomes.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Vehicle repair knowledge

Education

Certificate III in Panel or Paint

Tools

RPS

Job description

About the Role

CARe Automotive is looking for an experienced Service Advisor to join our repair centre in Moorabbin. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey.

You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.

About CARe Automotive

CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes — with Customer CARe at the centre of everything we do.

Key Responsibilities

Customer Service

• Be a point of contact for CARe customers
• Accurately document customer concerns and vehicle condition
• Clearly explain repair processes, scope, and timeframes
• Maintain ongoing communication with customers and Customer CARe
• Handle customer concerns professionally and calmly

Vehicle Intake & Coordination

• Mark up vehicles and maintain accurate records in RPS
• Review jobs, action notes, and support production planning
• Coordinate rectifications, Out of Scope items, and quick‑fit work

Administration, Safety & Compliance

• Maintain accurate documentation and system records
• Support continuous improvement and process compliance
• Follow all site safety rules, PPE requirements, and procedures
• Identify and escalate safety risks or incidents

About You

• Experience in an automotive repair or workshop environment
• Strong customer service and communication skills
• High attention to detail and organisational ability
• Understanding of vehicle repair processes
• Certificate III in Panel or Paint
• Experience in a senior customer service or advisor role
• Knowledge of insurance or accident management environments
• Experience with RPS or similar repair management systems

Why Join CARe Automotive?

• Work for a fast growing national repair network
• Customer‑focused culture with strong operational support
• Supportive team environment with clear processes