Customer Business Manager

Elmo; Australia; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Free parking

Staff discount on ice-cream

On-site staff canteen

Flexible work week with WFH days

Job summary

Peters Ice Cream in Australia is seeking an experienced Customer Business Manager to lead major Petrol & Convenience accounts, owning end-to-end P&L and Joint Business Plans to drive sustainable growth. Reporting to National Sales, you will coach a Key Account Manager, negotiate promotions, and collaborate across Marketing, Demand Planning, and Finance to deliver profitable outcomes.

This role offers a dynamic team, flexible working week with optional WFH days, and an on-site staff shop with

Qualifications

• 5+ years' experience in FMCG sales, key account management, or retail customer management.
• Strong commercial and financial acumen, including P&L management.
• Experience in forecasting, analysis, and business planning.
• Proven capability in strategic sales planning and customer relationship management.

Responsibilities

• Lead the end-to-end management of major Petrol & Convenience customers.
• Oversee additional state-based and national accounts through the leadership of a Key Account Manager.
• Own customer P&L outcomes, including revenue, gross profit, trade spend, forecasting, and profitability.
• Drive new business within existing customers and emerging channels.
• Develop and execute customer Joint Business Plans to deliver sustainable growth and market share gains.
• Lead customer negotiations, promotional planning, range reviews, and activation programs.
• Drive category, ranging, space, and eCommerce opportunities.
• Build strong relationships across customer and internal stakeholder groups, including Category, Marketing, Demand Planning, Supply Chain, and Finance.
• Contribute to annual planning, budgeting, and broader team leadership initiatives.

Skills

FMCG sales

Key account management

P&L management

Forecasting

Strategic sales planning

Negotiation

Leadership

Education

Bachelor's degree in Business/Commerce/Marketing

Job description

Peters Ice Cream is Australia's number one ice cream manufacturer, with over 110 years of heritage. At Peters, our purpose is to help everyonetreat life joyfully, now and for years to come. We are proud of our portfolio of iconic brands, such as Drumstick, Maxibon, Connoisseur, and Frosty Fruits. Join a company whose core values areWe are Better Together, We do What is Right, We Take Ownership,andWe Seek to Improve.

Job Description

About the Role

We have an exciting opportunity for an experienced Customer Business Manager (CBM) to join the Convenience & National Accounts team.

Reporting to the National Sales Manager, you will hold full P&L and strategic responsibility for key Petrol & Convenience customers, driving profitable and sustainable growth through best-in-class Joint Business Plans (JBPs), customer partnerships, and commercial execution. This role will include line management.

Key Responsibilities

• Lead the end-to-end management of major Petrol & Convenience customers.
• Oversee additional state-based and national accounts through the leadership of a Key Account Manager
• Own customer P&L outcomes, including revenue, gross profit, trade spend, forecasting, and profitability
• Drive new business within existing customers and emerging channels
• Develop and execute customer Joint Business Plans to deliver sustainable growth and market share gains
• Lead customer negotiations, promotional planning, range reviews, and activation programs
• Drive category, ranging, space, and eCommerce opportunities
• Build strong relationships across customer and internal stakeholder groups, including Category, Marketing, Demand Planning, Supply Chain, and Finance
• Contribute to annual planning, budgeting, and broader team leadership initiatives

Desired Skills and Experience

Skills & Experience

• Must have 5+ years' experience in FMCG sales, key account management, or retail customer management
• Strong commercial and financial acumen, including P&L management
• Experience in forecasting, analysis, and business planning
• Proven capability in strategic sales planning and customer relationship management
• Strong communication, presentation, and negotiation skills
• Experience leading, coaching, or influencing teams
• Tertiary qualification in Business, Commerce, Marketing, or a related discipline preferred
• Exposure to a successful & innovative global FMCG business with a portfolio of iconic and well-known brands;
• an attractive remuneration package;
• ample free parking;
• great weekly discount on our iconic ice-creams at our on-site staff shop and subsidised staff canteen;
• flexible working week with optional work from home days; and
• versatile & challenging projects within a dynamic team.