Customer Banking Specialist - Narooma

Narooma; Narooma; A distancia; AUD 24.000 - 30.000; A tiempo parcial

Descripción de la vacante

Commonwealth Bank in Narooma is hiring a Customer Banking Specialist for a part-time roster (21.75 hours per week). You will have in-depth conversations to support customers with home loans, business banking and financial advice, process account maintenance and credit applications, and demonstrate in-branch digital banking options.

You will educate customers, provide practical solutions, and uphold our risk-aware culture while placing the customer at the centre of every interaction.

Formación

• Proven experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Ability to explain financial terms clearly and simply.
• Strong communication and active listening skills.
• Ability to ask questions, propose solutions and keep the customer at the centre of all actions.

Responsabilidades

• Have in-depth conversations with customers about how we can support banking needs including home loans, business banking and financial advice.
• Assist customers with enquiries, account maintenance and credit product applications.
• Educate customers and demonstrate in-branch technology and digital banking options.
• Problem solve and provide effective solutions while following processes and risk controls.

Conocimientos

Customer service

Communication

Financial terminology

Problem solving

Customer-centric

Descripción del empleo

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (21.75 hours per week):

• Monday:OFF
• Tuesday:9.00am - 5.00pm
• Wednesday:9.00am - 5.00pm
• Thursday:9.00am - 5.00pm
• Friday:OFF

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Narooma Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

What’s Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.

With us, you’ll help customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfect fit then we’d love to hear from you. Apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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