Customer Banking Advisor - Branch Coverage & Travel

Commonwealth Bank; Donald; On-site; AUD 60,000 - 80,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist to be the public face across branches in Victoria. You’ll deliver exceptional service, explain home loans and everyday banking options, and support customers with account maintenance and credit products.

Rotations across branches are required to meet operational needs, and you may travel between locations. Aboriginal & Torres Strait Islander people encouraged to apply. Advertising End Date: 11/11/2026.

Qualifications

• Minimum experience delivering exceptional customer service.
• Clear communication of financial terms to customers.
• Ability to identify solutions and place the customer first.

Responsibilities

• Engage with customers to understand banking needs and provide solutions.
• Process account maintenance and credit product applications.
• Demonstrate in-branch and digital banking options to customers.
• Ensure adherence to processes and risk-management culture.

Skills

Customer service

Communication skills

Problem solving

Tools

In-branch technology

Digital banking platforms

Job description

Commonwealth Bank is seeking a Customer Banking Specialist to be the public face across branches in Victoria. You’ll deliver exceptional service, explain home loans and everyday banking options, and support customers with account maintenance and credit products.

Rotations across branches are required to meet operational needs, and you may travel between locations. Aboriginal & Torres Strait Islander people encouraged to apply. Advertising End Date: 11/11/2026.