Customer Banking Specialist - Donald

Commonwealth Bank; Donald; On-site; AUD 60,000 - 80,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist to be the public face across branches in Victoria. You’ll deliver exceptional service, explain home loans and everyday banking options, and support customers with account maintenance and credit products.

Rotations across branches are required to meet operational needs, and you may travel between locations. Aboriginal & Torres Strait Islander people encouraged to apply. Advertising End Date: 11/11/2026.

Qualifications

• Minimum experience delivering exceptional customer service.
• Clear communication of financial terms to customers.
• Ability to identify solutions and place the customer first.

Responsibilities

• Engage with customers to understand banking needs and provide solutions.
• Process account maintenance and credit product applications.
• Demonstrate in-branch and digital banking options to customers.
• Ensure adherence to processes and risk-management culture.

Skills

Customer service

Communication skills

Problem solving

Tools

In-branch technology

Digital banking platforms

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday 9.15am-1.15pm

This role requires frequent travel across branches in the Area, with the expectation that you may work from a different branch each day depending on operational needs.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures)

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Advertising End Date: 11/11/2026