Customer Banking Specialist - Melton West

Commonwealth Bank; Great Western; On-site; AUD 20,800 - 32,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist at Melton West Branch to help customers with Home Loans, Personal Banking and everyday banking needs. The role involves in-branch discussions, processing applications and delivering Financial Health Checks.

You will travel to support multiple branches in the area, and work a predetermined 16 hours per week roster, with a focus on customer-first service, accuracy and compliance.

Qualifications

• Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre.

Responsibilities

• Have in-depth conversations with customers about banking needs including home loans, personal and business banking.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customer needs and identify changes.
• Provide options through education and demonstration of in-branch technology and digital banking.
• Problem solve and drive compliant processes while supporting risk-averse culture.

Skills

Customer Service

Communication Skills

Problem Solving

Customer-centric

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster, consisting of 16 hours per week:

• Monday 12pm-4pm
• Wednesday 12pm-4pm
• Thursday 12pm-4pm
• Friday 12pm-4pm

Please note, you’ll be required to travel frequently to support multiple branches within the area, including Watergardens, Caroline Springs & Sunbury.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Melton West Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk‑averse culture

We’re Interested In Hearing From People Who Have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 16/07/2026