Customer Assistance Coordinator

Karlka Recruiting Group; Shire of Yarra Ranges; Hybrid; AUD 67,000 - 70,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work after training period

Salary: 67,000–70,000 AUD + super + 8%

Job summary

Karlka Recruiting Group is partnering with a non-government organisation to recruit a Customer Assistance Coordinator for a permanent position based in Kilsyth VIC. The role will manage customer accounts through the full order lifecycle, acting as the primary contact for enquiries, orders, and issue resolution.

Hybrid work is available after training, with a $3,000 sign-on for eligible new employees. The successful candidate will ensure orders are processed accurately, delivered on time, and

Qualifications

• Customer service experience in a dynamic environment.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage customer enquiries and escalations.
• Experience maintaining records in business systems.

Responsibilities

• Manage assigned customer accounts through the full order lifecycle.
• Process customer orders and ensure delivery to agreed deadlines.
• Provide accurate documentation and ongoing customer communication.
• Investigate and resolve customer enquiries and escalations.
• Maintain accurate records within Salesforce systems.
• Support export and shipping compliance documentation requirements.
• Liaise with warehouse and dispatch teams to support order fulfilment.
• Process customer claims and rebate requests.
• Participate in process improvement initiatives and departmental goals.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Record keeping

Roster flexibility

Pre-employment medical

Tools

Salesforce

Job description

• Hybrid work arrangement after training period
• $3,000 sign-on bonus for eligible new employees

• Permanent Employment
• $67,000-$70,000 + super + 8% variable compensation
• Hybrid work arrangement after training period
• $3,000 sign-on bonus for eligible new employees

About the company

Karlka Recruiting Group has partnered with a non-government organisation seeking a Customer Assistance Coordinator for a Permanent Employment opportunity based in Kilsyth VIC.

This opportunity offers a collaborative customer service environment with hybrid working arrangements available following the training period.

About the Position

The Customer Assistance Coordinator is responsible for managing customer accounts throughout the order lifecycle, ensuring customer orders are processed accurately and delivered on time. The role acts as a key point of contact for customer enquiries, order management and issue resolution.

Duties

• Manage assigned customer accounts through the full order lifecycle
• Process customer orders and ensure delivery to agreed deadlines
• Provide accurate documentation and ongoing customer communication
• Investigate and resolve customer enquiries and escalations
• Maintain accurate records within Salesforce systems
• Support export and shipping compliance documentation requirements
• Liaise with warehouse and dispatch teams to support order fulfilment
• Process customer claims and rebate requests
• Participate in process improvement initiatives and departmental goals

Requirements/Skills

• Customer service experience in a dynamic customer service environment
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Ability to manage customer enquiries and escalations
• Experience maintaining records in business systems
• Must be available to work a rotating roster of 8:00am-4:00pm and 10:00am-6:00pm shifts
• Australian Citizen or Permanent Resident
• Ability to complete a pre-employment medical assessment
• Ability to provide two professional reference checks

Benefits working with this Client

• $3,000 sign-on bonus for eligible new employees
• Hybrid work arrangement after training period
• $67,000-$70,000 + super + 8% variable compensation

Benefits working with Karlka Recruiting Group

• Weekly pay
• Ongoing support: Pre, during and post placement
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.