City Compliance Officer

Darebin City Council; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Supportive team environment

Career development

Collaborative workplace

Make a real difference

Job summary

Darebin City Council is seeking an Authorised Officer to proactively monitor compliance, investigate requests and breaches, and take action to achieve positive outcomes while upholding fairness. The role combines outdoor field work, animal handling and on-call duties, with occasional weekend work.

You will promote safety, educate residents and businesses, issue infringements and prepare reports to support legal proceedings when required.

Qualifications

• Extensive knowledge of Local Government Act 1989, Domestic Animals Act 1994, Environmental Protection Act 2017, Summary Offences Act 1966, Infringements Act 2006, Road Management Act 2005, and Local Laws.
• Proven investigation skills and ability to use, interpret and apply laws.
• Ability to build positive stakeholder relationships and deliver excellent customer service.
• Strong report writing skills and professional documentation.
• Good time management to handle multiple tasks with minimal supervision.

Responsibilities

• Promote community awareness, safety and amenity through enforcement and education activities.
• Provide accurate compliance advice to residents, businesses and stakeholders.
• Investigate complaints, service requests and alleged breaches.
• Issue infringements, notices and undertake follow-up enforcement actions.
• Prepare evidence and reports and support legal proceedings where required.

Skills

Investigation skills

Communication

Customer service

Time management

Stakeholder engagement

Animal handling

Job description

• Make a direct impact on community safety, amenity and compliance across Darebin.
• Diverse, field-based and office-based role involving investigation, education and enforcement activities.
• Opportunity to work within the City Safety and Compliance team delivering positive outcomes for the community.

Make a real impact on community safety, animal welfare and local amenity across Melbourne’s most diverse municipalities. As a Compliance Officer, you will work directly with residents, businesses and community stakeholders to resolve issues, educate the community and enforce legislation where required to achieve positive outcomes.

We're building Darebin's future - and we're looking for great people to join us.

As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.

About the role:

As an Authorised Officer you will proactively monitor compliance, investigate service requests and alleged breaches, and take appropriate action to achieve positive community outcomes while ensuring compliance and procedural fairness.

This role involves outdoor field work, animal handling activities, participation in an on-call roster and occasional weekend work.

You will:

• Promote community awareness, safety and amenity through enforcement and education activities.
• Provide accurate compliance advice to residents, businesses and stakeholders.
• Investigate complaints, service requests and alleged breaches.
• Issue infringements, notices and undertake follow-up enforcement actions.
• Prepare evidence and reports and support legal proceedings where required.

About you:

You will have:

• Extensive knowledge of Local Government Act 1989, Domestic Animals Act 1994, Environmental Protection Act 2017, Summary Offences Act 1966, Infringements Act 2006, Road Management Act 2005, and Local Laws.
• Proven investigation skills and ability to use, interpret and apply laws.
• The proven ability to build positive stakeholder relationships and deliver excellent customer service.
• Sound communication and report writing skills to ensure concise and accurate records are maintained and correspondence is written in a professional manner.
• Demonstrated effective time management skills with the ability to set priorities, plan and organise one’s own work, and manage a variety of tasks concurrently with minimal supervision.
• Demonstrated capacity to safely handle and manage animals in a range of situations and environments.
• Confident dealing with difficult situations, able to exercise sound judgement and committed to balancing education and enforcement approaches to achieve community outcomes.

Why Darebin?

Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer:

• A supportive team environment
• Opportunities for professional development and career growth
• A workplace that values collaboration, integrity, respect and creativity
• The chance to make a real difference

Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.

Pre-employment Checks

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough 'Safety Screening' processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.