Customer Advisor Scone

Regional Australia Bank Ltd; Australia; Remote; AUD 37,000 - 53,000; Part time

Benefits offered by this job

Superannuation

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Job summary

Regional Australia Bank in Scone is seeking a Customer Advisor for a part-time, permanent role to help customers with everyday banking and to connect them with suitable products and services. The role focuses on delivering exceptional service and building trusted relationships in a friendly, local setting.

The position is based in Scone but may require supporting branches in Merriwa, Denman and Muswellbrook.

Qualifications

• A genuine passion for customer service and helping people.
• Strong communication and relationship-building skills.
• Excellent attention to detail and a commitment to accuracy.
• Professionalism, integrity and sound judgement when handling confidential information.
• Experience in customer service, retail, administration, financial services or a similar customer-facing environment.

Responsibilities

• Deliver exceptional customer service and build strong customer relationships.
• Assist customers with everyday banking needs, including transactions, account enquiries and account openings.
• Identify opportunities to refer customers to specialist banking services.
• Promote digital banking solutions and support customers to bank with confidence.
• Support branch operations, cash handling, compliance and security requirements.

Skills

Customer service

Communication skills

Attention to detail

Professionalism

Relationship-building

Job description

Help regional Australians achieve their financial goals

Job Description

• Part-time, permanent opportunity | Monday & Wednesday 9:45am-3:15pm | Tuesday 8:45am-3:15pm
• Pay: $32.5 per hour + superannuation + leave loading
• Scone based
• For the first 4 months, until February 2027, there is a requirement to also work on Thursdays 9:45am-3:15pm & Fridays 8:45am-5:15pm.

About Us

At Regional Australia Bank, we're proud to be a customer‑owned bank that puts people, relationships and communities at the heart of everything we do.

For more than 55 years, we've been helping regional Australians achieve their financial goals through trusted advice, personalised service and innovative banking solutions. We are passionate about supporting local communities and creating an inclusive workplace where our people can learn, grow and thrive.

About the Role

As a Customer Advisor, you'll be the friendly face of Regional Australia Bank, helping customers with their everyday banking needs and connecting them with products and services that support their financial goals. This is an excellent opportunity for someone who enjoys building relationships, delivering exceptional service and developing a rewarding career in banking. You'll work as part of a collaborative team while gaining valuable experience in a customer‑focused environment.

The position is based in Scone, however, on occasions, you may also be required to work at other locations, providing support across our branches in Merriwa, Denman and Muswellbrook.

What You'll Be Doing

• Deliver exceptional customer service and build strong customer relationships.
• Assist customers with everyday banking needs, including transactions, account enquiries and account openings.
• Identify opportunities to refer customers to specialist banking services.
• Promote digital banking solutions and support customers to bank with confidence.
• Support branch operations, cash handling, compliance and security requirements.

Customer Service + KPIs

Outstanding customer service is at the core of this role. Alongside delivering exceptional experiences, Customer Advisors work towards individual KPIs and measurable performance expectations.

These include:

• Outbound customer contact activities
• Referral opportunities
• Personal performance and development goals

You'll be comfortable working towards targets, taking ownership of your results and actively participating in performance and development conversations.

What You'll Bring

• A genuine passion for customer service and helping people.
• Strong communication and relationship‑building skills.
• Excellent attention to detail and a commitment to accuracy.
• Professionalism, integrity and sound judgement when handling confidential information.
• Experience in customer service, retail, administration, financial services or a similar customer‑facing environment.