Customer Banking Specialist - Multichannel Branch - Scone

Commonwealth Bank; Armidale; On-site; AUD 42,000 - 52,000; Part time

Job summary

Commonwealth Bank in Scone is seeking a Customer Banking Specialist for the Multi Channel Branch. This part-time role (35 hours/week) involves advising customers on home loans, business banking, and financial products, handling account maintenance and credit applications, and performing financial health checks to tailor solutions.

Join a team that educates customers about in-branch technology and digital options, while delivering effective service with integrity and a customer-centric focus.

Qualifications

• Proven experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the center of everything you do.
• Ability to work in a busy, commercial retail environment while seeing the big picture and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with every customer about supporting their banking needs including home loans, business banking and financial advice.
• Support customers with enquiries, maintenance on accounts and processing applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify changes.
• Provide options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while following processes and managing risk.

Skills

Customer service

Communication

Financial terms clarity

Job description

Please notethat rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster:

Customer Banking Specialist - Multi Channel Branch - Scone

• Part time role - 35 hours per week
• Monday - Friday 9.30am - 5.00pm
• Multi Channel Branch

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Scone Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts andprocess applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**You will be joining one of our Multi Channel Branches!**

What is a Multi Channel Branch?

• Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’reinterested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms ina clear way
• The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 22/09/2026