Customer Banking Specialist - Multichannel Branch - Scone

CommBank; Sydney; On-site; AUD 39,000 - 50,000; Part time

Job summary

CommBank is hiring a Customer Banking Specialist for our Multi Channel Branch in Scone. This part-time role (35 hours per week, Monday to Friday 9:30am–5:00pm) focuses on delivering a seamless banking experience for personal and small business customers.

You will engage customers face-to-face and via digital channels, offering home loans, business banking and financial advice, while supporting account maintenance and credit applications.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality
• Excellent communication skills and ability to articulate financial terms clearly
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

Responsibilities

• Have in-depth conversations with customers about banking needs including home loans, business banking and financial advice
• Support customers with enquiries, maintenance on accounts and processing credit applications
• Complete Financial Health Checks to assess financial needs and changes
• Demonstrate in-branch technology and digital banking options to customers
• Problem solve and provide effective solutions while following processes and risk controls

Skills

Customer Service

Communication

Financial terms explanation

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster.

Customer Banking Specialist - Multi Channel Branch - Scone

• Part time role - 35 hours per week
• Monday - Friday 9.30am - 5.00pm
• Multi Channel Branch

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Scone Branch you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products

• Complete Financial Health Checks to assess customers' financial needs and identify any changes

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

You will be joining one of our Multi Channel Branches!

What is a Multi Channel Branch?

• Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.

Advertising End Date: 22/09/2026