Customer Advisor | Smithfield

Bendigo Bank; Cairns Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

Employee Assistance Program (EAP)

BEN U university access

Job summary

Bendigo Bank in Cairns is seeking a Customer Advisor to deliver outstanding service, handle transactions, and guide customers through banking options at our Smithfield Cairns branch. You’ll act as the face of the branch, support online platforms, and help customers achieve their financial goals.

This fixed-term, full-time role offers on-site work with a 76-hour fortnight schedule and opportunities for on-the-job training and development.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with customers face to face and over the phone.
• Eagerness to understand and share what makes our bank different.

Responsibilities

• Engage customers through in-depth conversations to identify financial goals.
• Assist with transactions and cash handling while maintaining accuracy.
• Educate customers on online banking and digital tools.
• Recommend products and services that meet customer needs.
• Act as the branch face and support paper-work while prioritizing risk controls.
• Collaborate with specialists to tailor solutions and support the community.

Skills

Customer service

Cash handling

Communication

Teamwork

Risk mindset

Job description

Now's the time to set your sights even higher - on the future you and the future career you deserve.

Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whether you're assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.

In this dynamic and high-impact role, you'll make your mark by:

• Exploring customers' needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within the branch.
• Keeping up with constant change. You'll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a fixed term contract, full-time position located in Smithfield Cairns. The roster is 76 hours per fortnight, Monday to Friday 8.45am - 5.21pm.

What you'll bring to the role

To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and share what makes our bank different
• A knack for teamwork - mateship is crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

So, why work with us?

• Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U' to take your learning to the next level.

We're making better, bigger. And we'll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.